Trevonte Mcfadden
Pompano ,FL
Summary
Health Service Administrative degree with experience in Quality Assurance and Customer support. Technically competent and possess a great work ethic. Motivated to help an organization grow whose core values aim in providing quality care to all clients while promoting a positive and safe environment.
Overview
6
6
years of professional experience
Work History
Authorization Specialist
Holy Cross
Ft Lauderdale, FL
08.2023 - Current
- Explained reasons behind application denials and recommended further action.
- Entered client information and files into databases for further review and tracking.
- Managed intake of new claims and performed routine follow-ups.
- Responded to client inquiries and concerns and escalated complex problems to department supervisors.
Claims Specialist
Bright Health Care
Remote/Orlando, Florida
01.2021 - 05.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coordinated benefits processing, including enrollments, terminations and claims.
Patient Care Coordinator
Orlando Family Physicians
Orlando, FL
01.2018 - 02.2020
- Verify demographic and financial information, while working within hospital policies and procedures
- Ensure smooth patient flow throughout the day while multitasking and taking initiative
- Direct call center and front desk; assist patients and family members with the necessary information
- Scheduled evaluations and procedures for patients.
Education
Emergency Educational Training Institute - CPR
BLS Provider
Ft Lauderdale06.2022
Bachelor of Science - Health Services Administration
University Of Central Florida
Orlando, FL12.2018
Associate of Arts - General Studies
Valencia College
Orlando, FL08.2016
Skills
- Verbal and written communication
- Microsoft Office
- Health information systems
- Quality assurance controls
- Medical terminology
- Customer engagement and support
Timeline
Authorization Specialist
Holy Cross
08.2023 - Current
Claims Specialist
Bright Health Care
01.2021 - 05.2022
Patient Care Coordinator
Orlando Family Physicians
01.2018 - 02.2020
Emergency Educational Training Institute - CPR
BLS Provider
Bachelor of Science - Health Services Administration
University Of Central Florida
Associate of Arts - General Studies
Valencia College
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