Trevonti Nichols
Gainsville,FL
Summary
Dynamic leader with a proven track record at Luxottica Retail, enhancing customer experience and streamlining retail operations. Excelled in hiring and training, boosting team efficiency and performance. Skilled in inventory control and problem-solving, significantly improving store organization and customer service. Demonstrates exceptional attention to detail and communication abilities, driving positive outcomes and repeat business.
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Goodwill Store
02.2024 - 11.2024
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Operations Manager/Assistant Store Director
American Freight Furniture and Mattress
07.2023 - 01.2024
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented quality control systems to boost overall product consistency and reliability.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Sunglass Hut
Luxottica Retail
07.2021 - 07.2023
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
GED -
Loften High School
Gainesville, FL06-2006
Skills
- Customer service
- Problem-solving
- Customer experience
- Retail operations
- Inventory control
- Store organization
- Store opening and closing
- Attention to detail
- POS systems
- Employee scheduling
- Hiring and training
- Goals and performance
Timeline
Assistant Store Manager
Goodwill Store
02.2024 - 11.2024
Operations Manager/Assistant Store Director
American Freight Furniture and Mattress
07.2023 - 01.2024
Sunglass Hut
Luxottica Retail
07.2021 - 07.2023
GED -
Loften High School
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