Trevor Baker
Keithville,LA
Summary
FedEx Freight Operations Supervisor with nearly 10 years of progressive experience across dock operations, linehaul dispatching, and supervisory leadership. Proven ability to analyze operational processes, support system-driven decision-making, and lead cross-functional efforts to improve consistency, efficiency, and service performance. Strong working knowledge of operational KPIs, ACCOPS, dispatch systems, and frontline process execution. Recognized for analytical thinking, documentation discipline, and the ability to translate operational needs into actionable improvements.
Overview
10
10
years of professional experience
Work History
Operations Supervisor
FedEx Freight
Shreveport, Louisiana
10.2022 - Current
- Serve as a frontline business owner for operational processes supporting dock, dispatch, and linehaul execution.
- Analyze daily operational workflows to identify inefficiencies, service gaps, and improvement opportunities.
- Support process standardization efforts to ensure consistent execution across shifts and operational areas.
- Utilize KPIs and operational reporting to evaluate performance, root causes, and corrective actions.
- Partner with dispatch, linehaul, and management teams to implement process changes aligned with business objectives.
- Act as a subject matter expert (SME) for operational systems, ensuring that tools and reporting align with real-world execution.
- Coordinate training and education needs for frontline employees during process or system changes.
- Ensure compliance with all safety regulations, labor standards, and company policies.
Linehaul Specialist
FedEx Freight
Harrison, Arkansas
02.2021 - 10.2022
- Managed linehaul planning and dispatching activities to optimize network flow and asset utilization.
- Conducted ongoing analysis of freight volumes, schedules, and capacity to support cost-effective operations.
- Identified gaps in tools, reporting, and processes impacting service performance and efficiency.
- Supported the implementation and refinement of dispatch workflows using ACCOPS and related systems.
- Collaborated cross-functionally to resolve operational constraints and improve end-to-end process performance.
Dockworker
FedEx Freight
Shreveport, LA
02.2016 - 02.2021
- Executed standardized dock processes supporting inbound, outbound, and hub freight operations.
- Provided frontline insight into process effectiveness, safety compliance, and execution gaps.
- Supported continuous improvement initiatives through adherence to best practices and SOPs.
Education
Some College (No Degree) - Emergency Medicine
Bossier Parish Community College
Bossier City, LASkills
- Business Process Review & Documentation
- Process Mapping & Gap Analysis
- Operational KPI Monitoring & Reporting
- Business Process Engineering (BPE) Support
- Dispatch & Linehaul Systems (ACCOPS)
- Cross-Functional Project Coordination
- Cost & Efficiency Analysis
- Operations Systems SME Support
- Critical Thinking
- Continuous Improvement
- Microsoft Excel & Word
Timeline
Operations Supervisor
FedEx Freight
10.2022 - Current
Linehaul Specialist
FedEx Freight
02.2021 - 10.2022
Dockworker
FedEx Freight
02.2016 - 02.2021
Some College (No Degree) - Emergency Medicine
Bossier Parish Community College