Precious Mangiameli
Bellevue,NE
Summary
Highly efficient Customer Service Associate well established in fast-paced and challenging environments. Adaptable team leader with excellent background of quick and effective performance. Seeking to secure a position that will utilize my outstanding skills, abilities, and professionalism while allowing me the potential to grow as an individual and contribute to the success of the organization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Associate
Sam's Club
Papillion, NE
12.2022 - Current
- Handled food in the Cafe area
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
Direct Support Professional
Integrity Alliance
Omaha, NE
03.2025 - 11.2025
- Provided individualized support to clients, enhancing their daily living skills and overall quality of life.
- Assisted in developing personalized care plans, ensuring alignment with client needs and preferences.
- Monitored client progress and documented behavioral changes, facilitating effective communication with healthcare teams.
- Implemented activities promoting social engagement, improving client interaction and community involvement.
- Managed medication schedules for clients, ensuring adherence to prescribed treatments and safety protocols.
Customer Experience Specialist
Hayneedle
Omaha, NE
08.2017 - 12.2017
- Responsible for receiving inbound calls from customer assisting with current or previous orders.
- Sold additional services by recognizing opportunities to up-sell.
- Collaborated with team members to create a positive work environment and improve overall customer experience.
- Implemented strategies to reduce average call handling time, increasing productivity and customer satisfaction.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Cashier/Cook
Taco Bell
Blair, NE
07.2015 - 03.2016
- Routinely greeted customers to ensure a positive dining experience.
- Successfully performed all cooking and kitchen duties in a timely and efficient manner,
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Sales Associate
Goodwill
Omaha, NE
04.2014 - 08.2014
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Bellevue East Sr High School
Bellevue, NE05.2015
Skills
- Workplace Safety
- Data Entry
- Networking abilities
- Cash Handling
- Customer Service
- Working with adults with disabilities
- New Hire Training
- Attention to Detail
- Time Management
- Computer Skills
- Analytical thinking
- Problem solving
Certification
CPR and first aid
Timeline
Direct Support Professional
Integrity Alliance
03.2025 - 11.2025
Associate
Sam's Club
12.2022 - Current
Customer Experience Specialist
Hayneedle
08.2017 - 12.2017
Cashier/Cook
Taco Bell
07.2015 - 03.2016
Sales Associate
Goodwill
04.2014 - 08.2014
High School Diploma -
Bellevue East Sr High School