Susan Campbell
Kenneth City,FL
Summary
I'm a licensed optician with 20 years of experience in helping and educating patients on different lens's to help with visual needs. Adept at translating prescriptions written by the optometrist or ophthalmologist.
Overview
29
29
years of professional experience
Work History
Licensed Optician
The Optical Shop Inc
02.2009 - Current
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
Licensed Optician
Updegraff Vision
07.2006 - 02.2009
- Trained new employees on industry best practices, company policies, and equipment operation to maintain a high standard of service.
- Minimized wait times for customers by efficiently managing appointments and walk-ins with a well-organized schedule.
- Resolved customer complaints professionally and effectively to maintain positive client relationships.
Licensed Optician
Dr Michael L Phillips
01.2005 - 08.2006
- Aided in selection of eyeglass frames based on customer preferences.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
Licensed Optician
Dr. Robert Bryan
12.2003 - 08.2005
- Increased sales through expert knowledge of lens types, materials, and coatings for various customer needs.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
Licensed Optician
Hyatt Optical
04.1995 - 09.2003
- Maximized visual acuity by skillfully adjusting eyeglasses for optimal fit and comfort.
- Streamlined patient record management by implementing an efficient filing system for easy access and retrieval.
- Educated patients on proper eyewear usage and maintenance, ensuring long-lasting functionality of glasses.
Education
High School Diploma -
Dixie Hollins Highschool
Kenneth City Fl06.1985
Skills
- Customer Service
- Optical Measurements
- Insurance Verification
- Frame Selection
- Retail Sales
- Optical orders
- Eyewear brands
- Prescription Interpretation
- Contact lens
- Product Upselling
- Multifocal Lenses
- Eyewear Adjustments
- Lab Ordering
- Progressive Lenses
Timeline
Licensed Optician
The Optical Shop Inc
02.2009 - Current
Licensed Optician
Updegraff Vision
07.2006 - 02.2009
Licensed Optician
Dr Michael L Phillips
01.2005 - 08.2006
Licensed Optician
Dr. Robert Bryan
12.2003 - 08.2005
Licensed Optician
Hyatt Optical
04.1995 - 09.2003
High School Diploma -
Dixie Hollins Highschool
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