Experienced Service Tech with extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation. Excellent customer service, time management and multitasking abilities.
Overview
15
15
years of professional experience
Work History
Master Service Technician
Tesla
09.2013 - Current
Began as Level 2 in Fremont Service until October 2015. Took on Ranger Tech role in Central valley until Fresno shop opened in May 2018. Achieved Master Technician title in February 2023
Troubleshoot and diagnose faults with vehicle systems and components using Theory of Operation, Periscope, Engineering articles, and variety of diagnostic tooling
Provided exceptional customer service by listening to concerns, offering solutions, and keeping clients informed throughout the repair process.
Assist other technicians in diagnostic/repair routines to prevent unnecessary Toolbox escalations
Perform in-house versatility sign-offs for other technicians
Maintained a clean, safe, and organized work environment to optimize workflow and minimize accidents
Service Technician
Autowest Honda Of Fremont
11.2011 - 09.2013
Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Replaced damaged, missing, or defective parts with new and refurbished components.
Read and followed technical documentation to complete accurate repairs.
Consistently met or exceeded productivity goals by effectively managing time and prioritizing tasks accordingly.
Lube Technician
Honda North Of Clovis
03.2011 - 11.2011
Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
Ensured safety of customers'' vehicles by conducting thorough inspections of tires, brakes, and suspension components.
Checked fluids, tires, brakes, and other systems as part of Multi-point inspection.
Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
Inflated tires to recommended pressure levels for tire and vehicle size.
Lube Technician
Clawson Honda
04.2010 - 03.2011
Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
Dismounted and mounted tires to perform air checks, rotations, and rebalances.
Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
Detailer
Merceded Benz Of Pleasanton
07.2009 - 04.2010
Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
Maintained clean, tidy and safe work environment.
Maintained records of cleaning activities.
Performed detailed vacuuming of interior and exterior of vehicles and equipment.
Followed safety guidelines for cleaning vehicles and equipment.