Summary
Overview
Work History
Education
Skills
Timeline
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Trevor Castello

New Bedford,MA

Summary

I am a driven Customer Specialist committed to providing quality service and timely issue resolution. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support. I also am a Dependable Cook with expertise preparing foods in fast-paced settings. With a Team-minded professional knowledgeable in food safety, attractive presentation and stock management. Efficient multitasker with talents in the front of the house and back of the house.

Overview

8
8
years of professional experience

Work History

Warehouse Associate /Customer Care Specialist

US-Installations Boston
06.2018 - 02.2022
  • Took ownership of customers issues to follow problems through to resolution.
  • Verified accuracy of customer account information and updated when necessary.
  • Responded to customer inquiries via phone, email and web-based platforms.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles

Line Cook

Seaport Inn & Marina
08.2017 - 06.2018
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.

Line Cook

Ice House Bar & Grill
06.2014 - 08.2017
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.

Education

Associate of Science - BC-Entrepreneurship

Bristol Community College
Fall River, MA
06.2028

High School Diploma -

Greater New Bedford Voc-Tech High School
New Bedford, MA
06.2017

Skills

  • Inbound Customer Service
  • Administrative and Office Support
  • Workload Planning
  • Document Updates
  • Prepare Orders
  • Warehouse Operations
  • Order Picking and Processing
  • Cooking Method Accuracy
  • Ordering and Stocking
  • Food Presentation Talent
  • Special Events and Catering
  • Team Oriented
  • Knife Skills

Timeline

Warehouse Associate /Customer Care Specialist

US-Installations Boston
06.2018 - 02.2022

Line Cook

Seaport Inn & Marina
08.2017 - 06.2018

Line Cook

Ice House Bar & Grill
06.2014 - 08.2017

Associate of Science - BC-Entrepreneurship

Bristol Community College

High School Diploma -

Greater New Bedford Voc-Tech High School

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Trevor Castello