Johna Popovich
Monroe,United States
Summary
Precise Medical Accounts Receivable Manager and detail-oriented professional offering strength in account reconciliation and invoice collections with focus on deadlines and skilled in handling medical billing without errors. Superb communicator addresses delinquent accounts with tact and diplomacy. Successful in managing staff of employees, maintaining collection balances at 95% less than 90 days.
Overview
33
33
years of professional experience
1
1
Certificate
Work History
Billing Manager
Prospect Medical Holdings, Inc.
10.2020 - Current
- Increased efficiency in billing processes by implementing new software and automating routine tasks.
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
- Streamlined communication with patients by establishing clear expectations for payment terms and resolving disputes promptly.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
- Maintained up-to-date knowledge of industry regulations and compliance requirements, ensuring the department remained compliant at all times.
- Reviewed contracts for accuracy before finalization, ensuring that all agreed-upon terms were documented correctly per customer negotiations.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
Medical Biller/Coding Specialist
Robert Patrignelli MD
04.2017 - 10.2020
- Interpret medical documentation and apply appropriate ICD 10, CPT and MIPS codes
- Monitor and correct identified MIPS codes via Alpha II Registry reporting
- Closely monitor Accounts Receivable, correct, resubmit and appeal claims as necessary to maintain overall AR at greater than 98%
- Utilize knowledge of medical terminology and disease processes to ensure maximum reimbursement.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
Billing Specialist
Acuity Eye Care
11.2014 - 04.2017
- Receive and post insurance and patient payments against appropriate line item charges for three Board Certified Ophthalmologic Surgeons
- Closely monitor Accounts Receivable, correct, resubmit and appeal claims as necessary
- Maintain overall outstanding AR at 99%
- Guide patients through enrollment process in assistance programs for high-cost medications (National Organization for Rare Diseases, Chronic Disease Fund, Patient Access Network) and pharmaceutical company programs.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
Medical Language Specialist/Voice Recognition Editor
Just My Type Transcription Services
01.2001 - 12.2014
- Specialized in producing and preparing medical and legal documents from digital voice files
- Edited documents prepared through various voice recognition programs
- Handled basic accounting, (accounts payable, accounts receivable), research, preparing correspondence
- Subcontracted transcription accounts from outside transcription services including: Hypertype, Inc., Lake George, NY; Philbrick Transcription, Middletown, CT; Spheris, Inc., Nashville, TN.
Human Resources Administrative Assistant
BJs Wholesale Club
10.2012 - 11.2014
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Assisted with meetings and presentations within company.
- Managed employee exit interviews and paperwork.
- Organized new employee orientation schedules for new hires.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
Manager Quality Assurance
SoftScript
01.2007 - 01.2011
- Managed team of 26 editors
- Provided quality assurance by auditing accuracy of transcribed and edited medicolegal reports
- Maintained schedules to assure around-the-clock coverage
- Trained and coached all team members.
Quality Assurance Specialist
CBay Systems (I) Pvt. Ltd.
01.1999 - 01.2001
- QA Specialist at large international company providing transcription solutions to the medical professional including travel abroad to implement and train new team members.
Office Manager
North Palm Physical Therapy
02.1994 - 04.1997
- Highly organized office manager at mid-sized physical and occupational therapy office responsible for hiring, training, accounts receivable, accounts payable, billing, insurance verification, scheduling, processing payroll, distribution of insurance payments, disputing claims.
Executive Secretary to Vice President of Corporate Development
Triarc, Inc
01.1993 - 01.1994
- Performed administrative and office support activities for two vice presidents
- Responsibilities included fielding telephone calls, receiving and directing visitors, word processing, taking dictation, preparing and proofing correspondence, travel arrangements, expense reports, coordinating schedules with other corporate officers.
Billing Manager, Medical Transcriptionist, Medical Assistant
Neurosurgery Clinic of the Pam Beaches
01.1991 - 01.1993
- Provided front and back office support for four trauma surgeons including scheduling patients, surgical scheduling, ordering necessary operating room materials, office billing, surgical billing, transcription of office and operative dictations, medical office assisting and covering reception.
Education
CPC, COC, CPPM
Executive Secretarial/Administrative Assistant -
01.1987
Nursing -
01.1984
Skills
- Revenue Cycle Management
- Collections Understanding
- Contract Negotiation
- Project Management
- Claims Processing
- Accounts Receivable Management
- Medical Billing Expertise
- Denial Management
- Account Reconciliation
- Appointment Scheduling
- Administration
Timeline
Billing Manager - Prospect Medical Holdings, Inc.
10.2020 - Current
Medical Biller/Coding Specialist - Robert Patrignelli MD
04.2017 - 10.2020
Billing Specialist - Acuity Eye Care
11.2014 - 04.2017
Human Resources Administrative Assistant - BJs Wholesale Club
10.2012 - 11.2014
Manager Quality Assurance - SoftScript
01.2007 - 01.2011
Medical Language Specialist/Voice Recognition Editor - Just My Type Transcription Services
01.2001 - 12.2014
Quality Assurance Specialist - CBay Systems (I) Pvt. Ltd.
01.1999 - 01.2001
Office Manager - North Palm Physical Therapy
02.1994 - 04.1997
Executive Secretary to Vice President of Corporate Development - Triarc, Inc
01.1993 - 01.1994
Billing Manager, Medical Transcriptionist, Medical Assistant - Neurosurgery Clinic of the Pam Beaches
01.1991 - 01.1993
Katharine Gibbs School - Executive Secretarial/Administrative Assistant,
Western Connecticut State University - Nursing,
Certification
- Certified Outpatient Coding (COC)
- Certified Professional Coder (CPC)
- Certified Professional Practice Manager (CPPM)
Affiliations
- American Association of Professional Coders
Current Job
Billing Manager, Prospect Medical Holdings, Inc., Monroe, Connecticut, 10/01/20, 3 years 4 months, True
Current Job
Billing Manager, Prospect Medical Holdings, Inc., Monroe, Connecticut, 10/01/20, 3 years 4 months, True