Summary
Overview
Work History
Education
Skills
Timeline
Generic

TREVOR EICHLER

San Francisco,CA

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized and meticulous employee. Works at a fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Sari Singerman Photography
12.2021 - Current
  • Work with customers to answer questions and concerns about orders to ensure all needs and expectations are met.
  • Technical responsibility for uploading and organizing photoshoots and student data.

Computer Science Teaching Assistant

San Francisco State University
08.2022 - 05.2023
  • Instructed students in small groups of usually around 6-7 with related tutoring needs to offer shared learning sessions.
  • Responded to email and Discord requests to provide students with specific information in a timely manner.
  • Provided comprehensive support to students in reviewing computer science class material, leading to higher overall grades, success rates, and discovery of correct answers to problems.

Delivery Driver

Uber Eats/ DoorDash
05.2020 - 09.2021
  • Developed strong customer service skills to satisfy broad range of customer needs and expectations
  • Use of multiple applications to ensure timely delivery and maintain highest efficiency.

Internship

Art.com
05.2016 - 08.2016
  • Worked closely with multiple engineers and assisted with development of mobile app for AllPosters.com
  • Assisted senior engineers and management with clerical duties to keep department workflows running smoothly.

Camp Counselor

Marinwood Community Center
06.2015 - 08.2015
  • Implemented recreational activities to promote campers' physical health and encourage teamwork skills development
  • Led groups of children of varying age, interest, and skill development through variety of camp activities.

Education

Bachelor of Science - Computer Science

San Francisco State University
San Francisco, CA
12.2023

Associate of Science - Computer Science

Santa Rosa Junior College
Santa Rosa, CA
05.2020

Skills

  • Knowledge of Operating Systems
  • Understanding of Network Basics
  • Hardware Troubleshooting
  • Software Troubleshooting
  • Help Desk Software
  • Cybersecurity Basics
  • Problem-Solving
  • Communication
  • Customer Service
  • Patience and Empathy
  • Adaptability
  • Attention to Details

Timeline

Computer Science Teaching Assistant

San Francisco State University
08.2022 - 05.2023

Customer Service Representative

Sari Singerman Photography
12.2021 - Current

Delivery Driver

Uber Eats/ DoorDash
05.2020 - 09.2021

Internship

Art.com
05.2016 - 08.2016

Camp Counselor

Marinwood Community Center
06.2015 - 08.2015

Bachelor of Science - Computer Science

San Francisco State University

Associate of Science - Computer Science

Santa Rosa Junior College
TREVOR EICHLER