Wendy Alvarado
Houston,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Connexus Resource Group
10.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Working from home
Customer Sales Associate
Arce Auto Sales
01.2016 - 06.2018
- Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat customers by providing exceptional service and personalized attention.
- Greeted customers and helped with product questions, selections, and purchases.
Education
Certificate - Medical Coding
U.S Career Institute
2001 Lowe St, Fort Collins, CO 8052508.2024
Skills
- Microsoft Outlook
- Microsoft Office Suite
- Research
- Medical terminology knowledge
- Knowledge of operating systems
- Technical Savvy
- Troubleshooting
- Customer service experience
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Connexus Resource Group
10.2022 - Current
Customer Sales Associate
Arce Auto Sales
01.2016 - 06.2018
Certificate - Medical Coding
U.S Career Institute
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