Hardworking and trustworthy individual seeking team-oriented environment. Adept in multitasking and maintaining grace and efficiency in high-pressure situations to serve customer needs, deliver exceptional service, and boost business revenues.
Overview
9
9
years of professional experience
Work History
Cafe Team Member
Pacific Provisions
Seattle
11.2025 - Current
Prepared and served a variety of baked goods, ensuring freshness and quality for customers.
Collaborated with team members to streamline service processes, enhancing overall customer satisfaction.
Maintained an organized workspace, ensuring that all supplies were readily available for efficient service.
Trained new staff members on café procedures and customer service best practices.
Fostered positive customer relationships through effective communication and personalized service.
Utilized point-of-sale systems to accurately track sales and inventory levels.
Built, restocked and cleaned display cases daily to showcase products.
Opened or closed cafe according to daily checklists to keep establishment safe, organized and customer-ready.
Barista/Cashier
HMSHost-Starbucks
Honolulu
05.2025 - 08.2025
Register/cashiering: customer service, cash handling, quick math, making customer connections, offering recommendations and substitutions
Hot and Cold bar service: menu memorization, sequencing drinks, efficient and quickly paced
Partner Support: stocking, making backups, labeling dates for expiration, helping bar when necessary, working well with others
Expertly prepared and served a variety of coffee beverages
Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
Grocery Stocker
Times Supermarket
Honolulu
11.2024 - 03.2025
Maintained accurate inventory levels by regularly restocking shelves and monitoring product expiration dates utilizing handheld devices and scanners
Ensured proper organization and arrangement of products on shelves to optimize customer shopping experience
Efficiently unloaded delivery trucks and sorted merchandise for easy access and storage
Assisted customers in finding items they needed and provided recommendations based on their preferences
Maintained cleanliness of work area, including sweeping floors, sanitizing surfaces, and disposing of trash properly
Followed safety protocols at all times to prevent accidents or injuries in the workplace
Collaborated with management to develop strategies for improving stockroom organization and workflow efficiency
Sales and Marketing Manager
Qstoves
Seattle
01.2017 - 08.2024
Handling in person sales and online shipping orders, making labels and pulling products, to delivering them to the post office.
Promoting our business and brand with passion for our values in sustainability and our customers values in convenience and aesthetics.
Sufficiently moved an entire warehouse of products from one warehouse into another, unloading and organizing palletized and shrinkwrapped wood outdoor heaters and pizza ovens, 35-66lbs each.
Conducted product demonstrations and effectively communicated the value proposition to potential customers in public settings
Identified market trends and competitor activities through market research, enabling strategic positioning of products for maximum impact
Provided ongoing product training to clients, enabling them to maximize the value of their purchases
Frequently discussed with vice president of the company about brand identity, social media marketing, product improvements, and our relationship with our intended audience and customers.