Trevor Hatcher
Atlanta,GA
Summary
Goal-oriented professional with advanced leadership skills, and interpersonal skills. A confident oral communicator with individuals and in large diverse settings; skilled in writing for various audiences. A savvy computer programmer with advanced technical knowledge of Java, C++, and an understanding of Python. My career goal is to persist in learning, advancing, while continuing my professional career by eventually becoming a part of leadership. The following provides additional information on my professional career and academics. It also details how I utilize my specific human, technical and conceptual skills.
Overview
9
9
years of professional experience
Work History
Quality Analyst Supervisor
XPO Logistics
Atlanta, CA
05.2021 - Current
- Established metrics, applied industry best practices and developed new tools and processes. Increased productivity by 50%
- Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
- Wrote, reviewed and approved documents to preserve quality assurance.
- Supported development of materials, aids and curriculum to direct staff in procedures and operations.
- Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.
- Managing all aspects of logistics including customer service, transportation, e-commerce, inbound(Including live unloads)/outbound(Including parcel and LTL- drop and live loads)
DigitalStorageRep
IBM
Smyrna, GA
02.2016 - 04.2021
- Create operational networks to collaborate with solution experts and business partners to provide cost-effective and performance improvement solutions that will transform clients' IT environment and increase two-fold business productivity.
- Consult with clients to understand and identify infrastructure concerns and needs. By communicating with customers, I look to identify what could be done differently to improve their infrastructure. Critically thinking, I explore ideas from outside in and inside out.
- Create developmental networks to continue to learn about business to develop and increase my awareness of business products; software and hardware.
- Build networks supportive of organizational goals as well as myself and others in knowing the importance of self-awareness, self-control, how to demonstrate empathy, and maintain influence. By focusing on organizational goals I am driven to be more of a service provider.
- Within 3 years of employment, I was moved from the Digital Development Team to the new Digital Storage Team and the move proved successful. I ended 2021 150% above my revenue for core targets and closing 4 key deals finishing at a strong $910K.
- Conducted research, gathered information from multiple sources and presented results
- Drove operational improvements which resulted in savings and improved profit margins
Software Engineer
Tech Mahindra
Atlanta, GA
10.2013 - 01.2016
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Installed and configured software applications and tested solutions for functionality.
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
- Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
Education
Bachelor of Arts - Business Management
AlbanyStateUniversity
Albany, GA05.2013
Bachelor of Science - Computer And Information Sciences
AlbanyStateUniversity
Albany GA05.2013
Skills
- Quality Control Data Compilation
- Audit Assistance
- Solution Development and Optimization
- Written Communication (Skilled at preparing spreadsheet reports, writing lesson plans and instructional material using MS Excel and MS Word)
- Oral Communication (Effectively participate in meetings, express points, convey messages, training individuals, and leading youth activities)
- Technical (Advanced technical knowledge (Computer Programmer, C, Java, Visual Basic, SQL)
- Planning and Organization (Outstanding organizational skills in planning and coordinating meetings, youth activities, and sporting events)
Interpersonal (Confidently communicate and interact with diverse groups to share information and to gain buy-in)
Timeline
Quality Analyst Supervisor
XPO Logistics
05.2021 - Current
DigitalStorageRep
IBM
02.2016 - 04.2021
Software Engineer
Tech Mahindra
10.2013 - 01.2016
Bachelor of Arts - Business Management
AlbanyStateUniversity
Bachelor of Science - Computer And Information Sciences
AlbanyStateUniversity
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