Trevor Hubbard
Beverly
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
10
10
years of professional experience
Work History
OLB Analyst
Blue Cross Blue Shield Of Massachusetts
07.2021 - Current
- Utilized attention to detail to catch the smallest of discrepancies in plans
- Maintained up-to-date knowledge of changes in state and federal mandates
- Developed comprehensive training materials for new hires, facilitating their transition into the role of OLB Analyst
Electronic Enrollment Auditor
Blue Cross Blue Shield Of Massachusetts
04.2020 - 07.2021
- Managed over 100 accounts simultaneously using time management and prioritization
- Developed strong relationships with clients, building trust and ensuring a high level of satisfaction
- Analyzed files to identify error trends and reported them to accounts
- Maintained confidentiality, handling sensitive information discreetly
Member Service Representative
Blue Cross Blue Shield Of Massachusetts
09.2018 - 04.2020
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Demonstrated empathy when working with sensitive issues with members
- Communicated difficult concepts to members using plain language
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
Shift Lead
Walgreens
01.2014 - 11.2015
- Improved team efficiency by implementing new scheduling and task management strategies.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Streamlined inventory management processes to reduce waste and increase profitability.
Education
Bachelor of Arts - Psychology
University of Massachusetts Amherst
Amherst, MA05.2018
Associate of Arts -
North Shore Community College
Danvers, MA05.2016
Skills
- Analytical Thinking
- Attention to Detail
- Adaptability
- Learning Quickly
- Persuasive Communication
- Proactive Thinker
- Problem Solving
Timeline
OLB Analyst
Blue Cross Blue Shield Of Massachusetts
07.2021 - Current
Electronic Enrollment Auditor
Blue Cross Blue Shield Of Massachusetts
04.2020 - 07.2021
Member Service Representative
Blue Cross Blue Shield Of Massachusetts
09.2018 - 04.2020
Shift Lead
Walgreens
01.2014 - 11.2015
Bachelor of Arts - Psychology
University of Massachusetts Amherst
Associate of Arts -
North Shore Community College
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