Trevor Jackson
Auburn,NY
Summary
Dynamic professional with over 16 years of direct support experience, including more than 6 years in supervisory roles, demonstrating a strong commitment to team performance and exceptional service delivery. Expertise in crisis management fosters a calm and focused approach during high-pressure situations, leading to effective resolutions. Proficient in person-centered plan development and team leadership, driving initiatives that enhance staff capabilities and the quality of support provided to individuals served. Results-oriented mindset ensures continuous improvement in service excellence and team dynamics.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Site Supervisor
Mozaic
Auburn, NY
06.2024 - Current
- Managed daily activities and program implementation to enhance engagement for around 60 individuals with developmental disabilities.
- Assisted in managing 6 staff members and 5 outside consultants to support project goals.
- Maintained safety and cleanliness of program site while ensuring compliance with individual safety protocols.
- Monitored and maintained up-to-date records of personalized plans, specialized behavior safety plans, nursing orders, and medication monitoring plans for self and staff.
- Managed development and updates of class schedules, ensuring accurate attendance records for each session.
- Coordinated outreach efforts to local businesses and non-profits to create community-based opportunities for individuals.
Senior Direct Support Professional
Unity House of Cayuga County
Auburn, NY
10.2012 - 02.2020
- Coordinated services and resources for a caseload of 20-25 individuals, promoting client well-being and progress.
- Assessed individual needs and crafted support plans to empower participants in reaching their specific goals.
- Facilitated housing placement and retention for individuals in accordance with New York State supported housing guidelines.
- Executed crisis management strategies to effectively support participants in navigating personal crises.
- Collaborated in delivering crisis management training to strengthen organizational resilience.
Direct Support Professional
Hillside Children's Center
Auburn, NY
01.2002 - 05.2009
- Oversaw and supported diverse groups of children in both supervisory and non-supervisory roles.
- Facilitated daily routine management for children, fostering progress toward individual goals.
- Executed crisis management strategies to effectively de-escalate stressful and volatile situations.
- Oversaw relief staff training status and provided timely resolution to individual concerns to ensure team readiness.
- Oversaw operations during individual shifts to ensure efficiency and productivity.
Education
General Studies - High school or equivalent
Mynderse Academy
Seneca Falls, NY06-2001
Skills
- Developmental Disabilities Experience
- Conflict Management
- Leadership
- Crisis intervention
- Mental Health Counseling
- Crisis Management
- Supervising experience
- Developing support plans
- Crisis intervention counseling
Certification
- Driver's License
- CPR Certification
- First Aid Certification
Timeline
Site Supervisor
Mozaic
06.2024 - Current
Senior Direct Support Professional
Unity House of Cayuga County
10.2012 - 02.2020
Direct Support Professional
Hillside Children's Center
01.2002 - 05.2009
General Studies - High school or equivalent
Mynderse Academy