Trevor Johnson
Lynnwood,WA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant Manager
Cafe's Inc
09.2022 - 11.2022
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
General Manager
Original Pancake House
01.2010 - 08.2020
- Mitigated business risks by working closely with staff members and assessing performance.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed budget implementations, employee evaluations, and contract details.
- Trained new employees on proper protocols and customer service standards.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Reduced operational risks while organizing data to forecast performance trends.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Server
Denny's
12.1999 - 01.2010
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Some College (No Degree) - Physics
Edmonds Community College
Lynnwood, WAHigh School Diploma -
Mariner High School
Everett, WA06.1994
Skills
- Customer Relationship Management
- Time Management
- Hiring and Training
- Business Administration
- Staff Management
Certification
Current Food Handlers Permit
Timeline
Assistant Manager
Cafe's Inc
09.2022 - 11.2022
General Manager
Original Pancake House
01.2010 - 08.2020
Server
Denny's
12.1999 - 01.2010
Some College (No Degree) - Physics
Edmonds Community College
High School Diploma -
Mariner High School
Similar Profiles
Amelia ManninoAmelia Mannino
Barista Trainer and Shift Supervisor at Foxy Family Of Cafe'sBarista Trainer and Shift Supervisor at Foxy Family Of Cafe's
Shelby BassettShelby Bassett
BARISTA/FOH Staff Member at Various cafe'sBARISTA/FOH Staff Member at Various cafe's
Stefanie GreenStefanie Green
Coolabah Tree Cafe at Coolabah Tree Cafe's ManagementCoolabah Tree Cafe at Coolabah Tree Cafe's Management
Daniel WangDaniel Wang
Software Engineer at SmartsheetSoftware Engineer at Smartsheet
Erik PonceErik Ponce
Sales Associate at TJX CompaniesSales Associate at TJX Companies