Trevor Kane
Merrimack,NH
Summary
Skilled team leader with strong mechanical background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex tasks to promote business success and profit. Well-organized, proactive, and professional attitude with good communication skills and technical ability.
Overview
8
8
years of professional experience
Work History
Mobile Service Supervisor
Altec Industries
Birmingham, AL
06.2022 - Current
- Created annual department budget, aligning with organization's financial and operational objectives.
- Forecasted department goals and objectives and enforced deadlines for quality service and on-time task completion.
- Communicated with customers and team members to find appropriate solutions to problems.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Hired and trained new team members on service processes to increase productivity.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Monitored employee performance through key metrics analysis.
- Guided department employees on changes from management.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Created and managed budgets for travel, training and teambuilding activities.
Field Service Technician
Hiab USA
Middleton, MA
10.2017 - 06.2022
- Troubleshot, repaired and maintained operational efficiencies in hydraulic, mechanical and electrical systems.
- Operated hand tools and power equipment with extreme care according to corporate safety procedures.
- Explained and recommended service options to customers and detailed costs involved.
- Traveled to a variety of field locations across NH, ME, and VT to evaluate equipment state and performance.
- Diagnosed and repaired mechanical issues according to industry standards.
- Handled telephone support calls from customers to determine issues and provide effective solutions.
- Performed annual and preventive service maintenance on all systems.
- Maintained inventory accuracy by counting stock-on-hand
- Completed all work reports promptly following field visits.
Service Technician
Hiab USA
Middleton, MA
03.2017 - 10.2017
- Troubleshot, repaired and maintained operational efficiencies in hydraulic, mechanical and electrical systems.
- Operated hand tools and power equipment with extreme care according to corporate safety procedures.
- Explained and recommended service options to customers and detailed costs involved.
- Traveled to a variety of field locations across NH, ME, and VT to evaluate equipment state and performance.
- Diagnosed and repaired mechanical issues according to industry standards.
- Handled telephone support calls from customers to determine issues and provide effective solutions.
- Performed annual and preventive service maintenance on all systems.
- Completed all work reports promptly following field visits.
Shop Apprentice
Hiab USA
Middleton, MA
04.2016 - 03.2017
- Shadowed technicians and supervisors to learn wide range of simple and complex techniques.
- Worked alongside senior team members to learn all related job tasks and roles.
- Maintained organization, cleanliness and safety in all work areas.
- Completed semi-skilled and skilled work under supervision of fully qualified supervisors.
- Honed computer skills in software systems, word processing and data confirmation.
- Moved and held materials for senior professionals to complete work.
- Troubleshot, repaired and maintained operational efficiencies in hydraulic, mechanical and electrical systems.
- Operated hand tools and power equipment with extreme care according to corporate safety procedures.
- Performed annual and preventive service maintenance on all systems.
Lube Technician
Banks Chevrolet
Concord, NH
10.2015 - 04.2016
- Performed complete vehicle maintenance inspections, including tires, brakes and all fluid levels.
- Performed automotive preventive maintenance, including changing oil, checking and refilling vehicle fluids and inspecting tires.
- Lubricated moving parts by injecting grease into springs, universal joints and steering knuckles using hand or compressed-air powered grease gun.
- Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
- Diagnosed and repaired basic automotive issues for brakes, alignments, suspensions, cooling and electrical systems.
- Rotated tires and checked brakes on vehicles.
- Applied lubricants to moving parts of vehicle to prevent premature wear and optimize performance.
- Maintained tools, test equipment and materials, keeping all work areas organized.
Education
Bachelor of Science - Mechanical Engineering
Southern New Hampshire University
Hooksett, NH05.2024
Some College (No Degree) - Criminal Justice
Plymouth State University
Plymouth, NHHigh School Diploma -
Merrimack High School
Merrimack, NH06.2013
Skills
- Problem-solving abilities
- Mechanical background
- Customer relations
- Scheduling and dispatching
- Excellent personal service experience
- Understanding of finances
- Troubleshooting and repair
- Work order management
Timeline
Mobile Service Supervisor
Altec Industries
06.2022 - Current
Field Service Technician
Hiab USA
10.2017 - 06.2022
Service Technician
Hiab USA
03.2017 - 10.2017
Shop Apprentice
Hiab USA
04.2016 - 03.2017
Lube Technician
Banks Chevrolet
10.2015 - 04.2016
Bachelor of Science - Mechanical Engineering
Southern New Hampshire University
Some College (No Degree) - Criminal Justice
Plymouth State University
High School Diploma -
Merrimack High School