Paige OSTBY
Vancouver,WA
Summary
Results-driven professional with a proven track record in delivering executive support and providing effective team leadership within customer service operations. Known for ability to take charge and ensure successful management of multiple tasks and priorities while maintaining a keen attention to detail. Brings diverse experience in customer service and leadership roles, enabling effective navigation of various challenges and driving positive outcomes. Positive leadership style, exemplary problem-solving skills, and proactive mindset consistently recognized as valuable assets in achieving success.
Overview
7
7
years of professional experience
Work History
Mobile Customer Service Supervisor
Spectrum
02.2021 - Current
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Ensured up-to-date expertise on company offerings to address issues swiftly.
- Conducted employee feedback sessions, up-trainings, team meetings, and coaching sessions.
- Mentored employees in handling issues with customers, tenants and other individuals.
- Led development of efficient teams to achieve operational targets.
- Responded to information requests from superiors, providing specific documentation.
- Implemented practices to enhance employee recognition and rewards.
Customer Service Team Lead
Spectrum
06.2018 - 02.2021
- Resolved team support issues with efficient approach to keep call center operating smoothly and customers satisfied with services.
- Encouraged team members to improve productivity and service levels by modeling correct behaviors and coaching employees.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
- Collected deposits or payments and arranged for billing.
- Mentored junior team members and managed employee relationships.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Managed and settled corporate complaints from customers, provided employee feedback, and reporting to leadership / corporate team.
Education
Some College (No Degree) - Business
Bellevue University
Bellevue, NE06.2027
Skills
- Goal-oriented
- Strategic Task prioritization
- Problem-solving abilities
- Leadership/communication skills
- Performance monitoring
Accomplishments
- Gold Award Winner 2019 & 2021.
- Inspire and motivate employees to perform above expectations, which led to career advancement.
- Helped develop and pioneer the newhire BRIDGE training program.
Timeline
Mobile Customer Service Supervisor
Spectrum
02.2021 - Current
Customer Service Team Lead
Spectrum
06.2018 - 02.2021
Some College (No Degree) - Business
Bellevue University