Jon Snapp

• Handle customer interactions/Service needs.
• Assist with training and development of team members.
• Growth of Service and support to customers.
• Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
• Managed daily operations of the Territory, maintaining a high level of communication and productivity. Metrics-Margins-Quality- Safety

• Area Manager 1996-1998

*Assisted District Manager running a District office of up to 50 hourly associates completing Audits. Cross-trained existing employees to maximize team agility and performance.

*Developed a strong company culture focused on employee engagement, Team culture, communication and continuous learning opportunities.

• District Manager 1998-2006

*Managed the Midwest District office. Daily operations, development of hourly associates and leadership.

*Ensure daily metrics and monthly goals are met From efficiency-Revenue-Margins-Cost savings-Customer Service. *High level of communications with our Customer.

*Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

*Improved customer satisfaction scores by improving customer service protocols and training staff in customer engagement and communications techniques.

• Regional Manager 2006-2008

*Covered a Territory of Missouri-Oklahoma-Texas-Utah-Colorado supporting and developing leadership. (District/Area Management)

*Enhancing leadership skills, communications while improving metrics-revenue- customer service.

*Implementing processes developed running a District office.

*Resolved staff member conflicts, actively listening to concerns and finding appropriate resolution.

*Cross-trained existing employees to maximize team agility and performance.