Trevor Lake
West End,NC
Summary
Enthusiastic flexible Housekeeping Supervisor offering 3 years of hospitality experience. Hands-on supervisor and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining cleanliness and operation standards.
Overview
2
2
years of professional experience
Work History
Housekeeping Supervisor
Springhill Suites By Marriott
Pinehurst, NC
08.2023 - Current
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
Room Attendant
Springhill Suites By Marriott
Pinehurst, NC
02.2022 - 08.2023
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Demonstrated excellent customer service skills when interacting with guests throughout their stay.
Education
High School Diploma -
Pinecrest High School
Southern Pines, NC06-2021
Skills
- Cleaning practices
- Performance Evaluation
- Department coordination
- Housekeeping support
- Laundry room processes
- Linens Management
Affiliations
- Grew an interest in computers and computer building as well as IT and computer operation.
- Teachers assistant throughout junior and senior year of high school.
References
References available upon request.
Timeline
Housekeeping Supervisor
Springhill Suites By Marriott
08.2023 - Current
Room Attendant
Springhill Suites By Marriott
02.2022 - 08.2023
High School Diploma -
Pinecrest High School
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