Trevor Lincoln
ALBUQUERQUE,NM
Summary
Dynamic Parts Sales Representative with proven success at Rush Truck Center, enhancing customer satisfaction through expert product knowledge and effective upselling strategies. Skilled in supply chain coordination and negotiation, I consistently exceeded sales goals while fostering strong vendor relationships and streamlining order fulfillment processes. Committed to continuous improvement and team collaboration.
Knowledgeable [Desired Position] with strong background in parts sales and customer service. Successfully managed inventory and ensured timely order fulfillment, contributing to increased customer satisfaction. Demonstrated ability to build lasting relationships and provide tailored solutions, enhancing client retention and sales growth.
Experienced with identifying customer needs and providing appropriate parts solutions. Utilizes strong communication skills to foster positive client relationships and ensure repeat business. Knowledge of inventory management and sales strategies to drive revenue growth.
Overview
10
10
years of professional experience
Work History
ASR - Parts Sales Rep
Rush Truck Center - Albquerque
11.2018 - Current
- Assisted customers with part selection, providing expert recommendations to meet specific needs.
- Developed strong relationships with clients, enhancing customer loyalty and satisfaction.
- Coordinated with suppliers to procure high-quality parts, optimizing supply chain efficiency.
- Trained new employees on product knowledge and sales techniques, fostering a knowledgeable team environment.
- Implemented process improvements that streamlined order fulfillment and reduced lead times.
- Analyzed customer feedback to identify trends, driving enhancements in service delivery and product offerings.
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Stocked and managed stock of parts.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Established strong relationships with suppliers, negotiating favorable pricing and terms for the company.
- Developed expertise in various automotive systems, increasing versatility as a Parts Sales Representative.
- Resolved customer complaints professionally while adhering to company guidelines and procedures.
- Managed returns and exchanges efficiently, maintaining high levels of customer satisfaction.
- Participated in ongoing training programs to continuously improve product knowledge and sales skills for better performance results.
- Trained new staff on product knowledge, sales techniques, and company policies, ensuring a seamless onboarding process.
- Reduced wait times for customers by expediting order processing and delivery schedules.
- Enhanced customer satisfaction by providing knowledgeable assistance with parts selection and compatibility.
- Handled cashier duties accurately when needed, ensuring proper record-keeping of transactions for financial reporting purposes.
- Consistently met or exceeded individual sales goals by employing persuasive communication techniques tailored to different customer profiles.
- Kept up-to-date with industry trends, new product releases, and competitor offerings to stay ahead in the market.
Assistant Delivery Manager
Don Chalmers Ford
01.2016 - 10.2018
- Led cross-functional teams to enhance delivery performance and customer satisfaction.
- Streamlined processes to improve operational efficiency and reduce delivery times.
- Developed training programs for team members, fostering skills in customer service and logistics management.
- Managed vendor relationships, ensuring timely deliveries of parts and materials.
- Implemented quality control measures to maintain high standards in service delivery.
- Analyzed delivery metrics to identify trends and optimize routes for efficiency.
- Coordinated with sales and service departments to align delivery schedules with customer needs.
Education
No Degree - Criminal Law And General Studies
UNM -Gallup
Gallup, NM05-2018
High School Diploma -
Miyamura High School
Gallup05-2013
Skills
- Teamwork orientation
- Goal-oriented mindset
- Customer needs assessment
- Product knowledge expertise
- Supply chain coordination
- Pricing strategy
- Upselling strategies
- Negotiation
- Industry awareness
- CRM software proficiency
- Parts identification
- Promotions management
- Merchandising principles
- Ordering parts
- Customer service
- Problem-solving skills
- Improving customer satisfaction
- Team collaboration
- Verbal and written communication
- Email communication
- Forklift operation
- Invoice processing
- Inventory management
- Order fulfillment
- Vehicle operations
- Shipping coordination
Timeline
ASR - Parts Sales Rep
Rush Truck Center - Albquerque
11.2018 - Current
Assistant Delivery Manager
Don Chalmers Ford
01.2016 - 10.2018
No Degree - Criminal Law And General Studies
UNM -Gallup
High School Diploma -
Miyamura High School