Trevor McElroy
4043 Sommerset Ct Milford,PA
Summary
While attending Penn State university, I worked a Customer Service Manager job at Moes SouthWestern Grill. During my time there, I handled customer service complaints, defused situations multiple times, and trained new staff. For these reasons, have developed strong leadership and problem solving skills. As well as having great teamwork and team leadership skills.
Overview
1
1
year of professional experience
Work History
Customer Service Manager
Moes Southwestern Grill
08.2022 - Current
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Bachelor of Arts - Communications
Pennsylvania State University
University Park, PA06.2024
Skills
- Training and Mentoring
- Complaint Resolution
- Skilled Trainer
- Fluent in German
- Proficient in MS Excel, Word, and Powerpoint
Languages
German
Professional Working
Timeline
Customer Service Manager
Moes Southwestern Grill
08.2022 - Current
Bachelor of Arts - Communications
Pennsylvania State University
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