Trevor Pollard

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Technical Support & Troubleshooting: 

. Provided comprehensive support for hardware, software, and peripheral devices, diagnosing and resolving issues for end-users to minimize downtime

. Addressed network connectivity issues for Wi-Fi and LAN/WAN troubleshooting, ensuring reliable and secure connections for end-users

Virtualization Technologies:

. Experience in deploying, configuring, and managing VMware vSphere environments, including ESXi hosts, vCenter Server, and virtual machines (VMs) to optimize system performance and scalability.

Teamwork and collaboration

. Successfully coordinated with geographically dispersed teams to support and maintain systems, ensuring smooth communication and project execution across different time zones

. Collaborated with cross-functional teams to resolve complex problems, ensuring that different perspectives and expertise were applied for comprehensive solutions

• Well-versed in assisting users with diverse computer system and peripheral equipment problems.
• Familiar with security standards and usability optimization.
• Effectively operates in a team based environment to troubleshoot and fix concerns.