Trevor Pollard
Killeen,TX
Summary
Dynamic Senior Network Communications Systems Specialist with the United States Army, adept at network troubleshooting and IT helpdesk management. Proven track record in swiftly resolving technical issues, enhancing operational efficiency, and fostering teamwork. Recognized for effective problem-solving and adaptability, ensuring seamless communication during critical missions.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Senior Network Communications Systems Specialist
United States Army
Fort Cavazos, USA
09.2024 - Current
- Identified and resolved technical issues, minimizing operational disruptions and ensuring high service levels.
- Diagnosed and resolved network device issues, enhancing system reliability for physical and virtual environments.
- Evaluated WAN and LAN technologies for optimal performance
- Communicated system performance deficits to senior leadership, recommending corrective measures to address identified issues.
Network Communication Systems Specialist
United States Army
K-16 Air Base, KOR
03.2019 - 07.2023
- Led and managed the IT helpdesk team, providing technical support to end-users, ensuring timely resolution of hardware, software, and network issues to minimize downtime and maintain operational efficiency.
- Identified and resolved technical issues to minimize operational disruptions and ensure high service levels.
- Provided responsive remote support for users experiencing technical difficulties, resolving issues efficiently while maintaining excellent customer relations skills throughout interactions.
- Communicated system performance deficits to senior leadership and recommended corrective measures.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
Multichannel Transmission Systems Operator
United States Army
Fort Bragg, USA
03.2019 - 07.2023
- Delivered technical support to end users, resolving diverse IT-related issues to enhance operational readiness.
- Troubleshoot computer systems and hardware to support military operations
- Processed and resolved +10 help desk tickets per week while completing account creation packets for new personnel, ensuring smooth onboarding and minimal downtime for users.
- Reimaged Dell and HP systems, ensuring installation of operating systems, drivers, and software to comply with organizational standards.
- Facilitated seamless information flow during critical missions by utilizing secure voice/data networks in diverse operational settings.
Education
Associate of Science - Information Technology
Purdue University Global
West Lafayette, IN12.2024
Skills
- Network troubleshooting
- Teamwork and collaboration
- Problem solving
- Adaptability to change
- Time management
- IT helpdesk management
Certification
CompTIA Security+ - April 5th 2025
Timeline
Senior Network Communications Systems Specialist
United States Army
09.2024 - Current
Network Communication Systems Specialist
United States Army
03.2019 - 07.2023
Multichannel Transmission Systems Operator
United States Army
03.2019 - 07.2023
Associate of Science - Information Technology
Purdue University Global