Trevor Port
Peoria,IL
Summary
Experienced healthcare IT professional with over 11 years of training expertise and 9 years of Epic systems experience. Certified and credentialed across multiple Epic modules, with a proven track record in process improvements and regulatory compliance. Proficient in optimizing workflows, delivering personalized training, and supporting system functionality in inpatient and outpatient settings. Skilled in developing educational materials, resolving system issues, and driving process improvements for integrated healthcare workflows.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Epic Principal Trainer
Carle Hospital
Peoria, IL
01.2025 - Current
- Delivers system/software training, resources, and support to optimize staff performance, and operational efficiency.
- Develops comprehensive training materials, including in-service sessions, to align with department needs.
- Demonstrates expertise in revenue cycle modules and assists with system updates and testing for third-party integrations.
- Provides 24/7 support for revenue software applications, facilitating seamless operations across departments.
- Mentors new hires, integrating them into the team, and aligning their goals with organizational objectives.
IT Epic Training & Optimization Specialist II
OSF Healthcare
Peoria, IL
12.2020 - 01.2025
- Oversaw Epic system functionality for 25 urgent care clinics, provided ongoing support to over 400 employees, and served as a resource for "Go-Live" and departmental needs.
- Delivered effective training through personalized support, group sessions, and virtual platforms while creating and maintaining educational materials, including Quick Start Guides and Tip Sheets.
- Troubleshot system issues, recommended process improvements for Epic workflows, and proposed clinical technology solutions to leadership committees.
- Collaborated with stakeholders to optimize educational workflows, enhance operational efficiency, and support change management initiatives.
- Spearheaded innovative projects in AI and virtual solutions and mentored Optimization Specialist I to foster team growth.
Health Information Management Services Coordinator/Abstractor
OSF Healthcare
Peoria, IL
08.2018 - 12.2020
- Managed, audited, and maintained patient health information to ensure compliance with HIPAA regulations while supporting process improvement initiatives.
- Oversaw chart handling and filing operations, ensuring efficiency and accuracy while maintaining strict confidentiality.
- Provided expert guidance on EMR systems as a super-user, assisting colleagues with system-related questions and challenges.
Application System Analyst – Inpatient Experience Architecture
OSF Healthcare
Peoria, IL
11.2017 - 05.2018
- Implemented and managed hospital software systems, including evaluation, design, configuration, and user support to ensure functionality and satisfaction.
- Developed and enhanced applications for various departments, resolving issues through analysis, testing, and troubleshooting.
- Oversaw software rollouts, addressing user concerns and ensuring seamless customer interactions.
Deficiency Analyst
UnityPoint Health
Peoria, IL
02.2015 - 11.2017
- Collaborated with healthcare providers to ensure the accuracy of patients' medical records and address deficiencies in incomplete data.
- Analyzed and processed over 100 records daily, maintaining high standards of data integrity and quality.
- Trained eight staff members in Epic, HPF, and DCS, fostering team proficiency and efficiency.
Home Medical Equipment Technician
OSF Healthcare
Peoria, IL
08.2013 - 02.2015
- Delivered home medical equipment and supplies with accuracy and professionalism, ensuring proper use by patients and caregivers.
- Maintained precise documentation for deliveries and pick-ups while training a team of ten qualified staff members.
Kennel Ward Attendant
Big Hollow Companion Animal Hospital
Peoria, IL
06.2007 - 07.2013
- Provided compassionate care for animals by maintaining a clean, safe, and comfortable environment, assisting with feeding, grooming, and exercising pets, and supporting veterinary staff during exams and treatments.
- Trained five qualified staff members on proper care protocols and facility procedures to ensure team efficiency and consistency.
Education
Bachelor of Science - Health Science
BRADLEY UNIVERSITY
Peoria, ILSkills
- 11 years of training experience
- 9 years of Epic experience
- Involved in over successful 13 Go-Lives
- Epic General Billing
- TytoCare
- InstaMed
- Real Time Eligibility
- Snagit Capture
- Eagle Scout
Certification
- EpicCare Inpatient Clinical Documentation
- EpicCare Inpatient Procedure Orders
- EpicCare Ambulatory Provider
- Technology Trainer – Clinical & Provider
- Cadence
- Prelude
- Radiant
- Eagle Scout
Timeline
Epic Principal Trainer
Carle Hospital
01.2025 - Current
IT Epic Training & Optimization Specialist II
OSF Healthcare
12.2020 - 01.2025
Health Information Management Services Coordinator/Abstractor
OSF Healthcare
08.2018 - 12.2020
Application System Analyst – Inpatient Experience Architecture
OSF Healthcare
11.2017 - 05.2018
Deficiency Analyst
UnityPoint Health
02.2015 - 11.2017
Home Medical Equipment Technician
OSF Healthcare
08.2013 - 02.2015
Kennel Ward Attendant
Big Hollow Companion Animal Hospital
06.2007 - 07.2013
Bachelor of Science - Health Science
BRADLEY UNIVERSITY
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