Trevor Riley
York Haven,PA
Overview
1
1
year of professional experience
Work History
Guest Service Agent - Server
The Woods Campground
Lehighton, PA
05.2023 - 10.2024
- Answered inquiries about hotel services, facilities and local attractions.
- Registered guests into the computer system accurately and efficiently.
- Processed guest payments quickly and efficiently.
- Provided information regarding room availability and rates to potential customers.
- Assisted in resolving customer complaints in a courteous and professional manner.
- Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events.
- Performed check-in, check-out procedures for arriving, departing guests according to established standards.
- Handled cash transactions accurately while adhering to established accounting practices.
- Provided directions to various locations within the city as requested by guests.
- Responded to guests, including email, telephone, and in-person inquiries.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
High School Diploma -
Red Bank Regional High School
Red Bank, NJ05-2015
Associate of Science - Business Administration And Management
Harrisburg Area Community College
Harrisburg, PASkills
- Hospitality best practices
- Guest check-in and check-out
- Guest service and assistance
- Registration management
- Hotel amenity information
- Account inquiries
Timeline
Guest Service Agent - Server
The Woods Campground
05.2023 - 10.2024
High School Diploma -
Red Bank Regional High School
Associate of Science - Business Administration And Management
Harrisburg Area Community College