Overview
Work History
Education
Skills
Timeline
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Trevor Riley

York Haven,PA

Overview

1
1
year of professional experience

Work History

Guest Service Agent - Server

The Woods Campground
Lehighton, PA
05.2023 - 10.2024
  • Answered inquiries about hotel services, facilities and local attractions.
  • Registered guests into the computer system accurately and efficiently.
  • Processed guest payments quickly and efficiently.
  • Provided information regarding room availability and rates to potential customers.
  • Assisted in resolving customer complaints in a courteous and professional manner.
  • Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events.
  • Performed check-in, check-out procedures for arriving, departing guests according to established standards.
  • Handled cash transactions accurately while adhering to established accounting practices.
  • Provided directions to various locations within the city as requested by guests.
  • Responded to guests, including email, telephone, and in-person inquiries.
  • Handled payment processing and provided customers with receipts and proper bills and change.

Education

High School Diploma -

Red Bank Regional High School
Red Bank, NJ
05-2015

Associate of Science - Business Administration And Management

Harrisburg Area Community College
Harrisburg, PA

Skills

  • Hospitality best practices
  • Guest check-in and check-out
  • Guest service and assistance
  • Registration management
  • Hotel amenity information
  • Account inquiries

Timeline

Guest Service Agent - Server

The Woods Campground
05.2023 - 10.2024

High School Diploma -

Red Bank Regional High School

Associate of Science - Business Administration And Management

Harrisburg Area Community College

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Trevor Riley