Trevor Shoemaker
Cullman,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
IT Technician
Merchants Bank Of Alabama
04.2021 - Current
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- From August 2021 to present day, Merchants Bank has been involved in a merger with SouthPoint Bank in Birmingham, AL. We are converting to their CORE system, meaning upgrading our networks and servers as well as the processes of daily bank activities. I have led most other departments in the direction they need for not only their side of banking but as well as IT's side. It has taken long hours and hard days to get everyone on board. Some of these long hours included myself and my co-workers setting up training sessions as well as providing for the training sessions.
- Linked computers to network and peripheral equipment.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Information Systems Operator
Merchants Bank Of Alabama
12.2018 - 04.2021
- Worked with other teams to enforce security of applications and systems.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Created bank drafts for customers
- Processed ACH's for customers
- Amount entered and balanced customers account manually.
- Ran courier for Merchants Bank which consisted of visiting all 5 branches daily with an average running miles of 56 miles per day.
Education
Bachelor of Science - Business Management With Minor in Finance
Athens State University
Athens, AL07.2023
Associate of Science - Business Administration And Management
Wallace State Community College - Hanceville
Hanceville, AL05.2021
High School Diploma -
Holly Pond High School
Holly Pond, AL05.2018
Skills
- Customer Service
- Quality Control
- Customer Relationship Management
- Administrative and Office Support
Accomplishments
For the past several months, Merchants Bank has been involved in a merger with SouthPoint Bank in Birmingham, AL. We are converting to their CORE system, meaning upgrading our networks and servers as well as the processes of daily bank activities. I have led most other departments in the direction they need for not only their side of banking but as well as IT's side. It has taken long hours and hard days to get everyone on board. Some of these long hours included myself and my co-workers setting up training sessions as well as providing for the training sessions.
Affiliations
Boys' State Attendee - I was chosen to attend Boys' State at the University of Alabama. We learned and participated in many council sessions as well as mock elections for the State of Alabama.
Timeline
IT Technician
Merchants Bank Of Alabama
04.2021 - Current
Information Systems Operator
Merchants Bank Of Alabama
12.2018 - 04.2021
Bachelor of Science - Business Management With Minor in Finance
Athens State University
Associate of Science - Business Administration And Management
Wallace State Community College - Hanceville
High School Diploma -
Holly Pond High School
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