Trevor Smith
East Lansing,MI
Summary
Motivated, hardworking hospitality professional with a passion for service and self-improvement. Looking to elevate others and create a positive environment in the communities I am involved with. A professional with a proven track record in service management, with the ability to create an environment of operational efficiency and exceptional customer service. Strong focus on team collaboration and achieving results, reliably adapting to changing needs. Skilled in conflict resolution, process improvement, and staff training, with keen ability to motivate and lead teams toward success.
Overview
3
3
years of professional experience
Work History
Service Supervisor
Oakland Hills Country Club
05.2024 - Current
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Managed daily operations of poolside service, ensuring members were happy and service was going smoothly.
- Established strong relationships with coworkers and members.
Server
Oakland Hills Country Club
05.2023 - Current
- Provided attentive service during high-volume periods while ensuring my coworkers were successful.
- Served in events of 500+ individuals including the 2024 USGA Junior Amateur Tournament.
Server Assistant
PGA Tour - TPC Sawgrass
03.2024 - 03.2024
- Worked in THE PLAYERS club, a high end hospitality suite, known for exceptional hospitality with some of the best professionals in the United States.
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
Host/Expo
Kickstand Brewing Company
02.2022 - 05.2023
- Kept a steady flow in the kitchen, addressing any issues that arose in a timely manner.
- Led curbside carryout efforts as well as seating customers, bussing tables, and taking orders.
Education
Bachelors in Hospitality Business - The School of Hospitality Business
Michigan State University
East Lansing, MI05.2026
Walled Lake Northern High School
Commerce, MI05.2022
Skills
- Attention to Detail - Using attention to detail has helped to provide exceptional experiences to customers while keeping work areas clean and well maintained
- Customer Service - Good customer service has helped with connecting to customers and cater to their needs
- Communication - Effective communication with peers helps to mitigate conflict and stay informed
- Problem-solving - Using problem-solving skills it is easier to find creative solutions, often resulting in more effective solutions
- Team-worker - Working as a team is pivotal to the success of service Knowing team members' strengths and weaknesses allows for easy delegation of tasks depending on service needs, but also employee ability
- Servant leadership - Utilizing service leadership has allowed for better connections with coworkers, especially while acting as a supervisor
Affiliations
- CMAA Michigan State Chapter - Member
- Michigan State Hospitality Association - Member
Timeline
Service Supervisor
Oakland Hills Country Club
05.2024 - Current
Server Assistant
PGA Tour - TPC Sawgrass
03.2024 - 03.2024
Server
Oakland Hills Country Club
05.2023 - Current
Host/Expo
Kickstand Brewing Company
02.2022 - 05.2023
Bachelors in Hospitality Business - The School of Hospitality Business
Michigan State University
Walled Lake Northern High School
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