TREVOR SMITH
GREENVILLE
Summary
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Food Lion LLC
Simpsonville, SC
11.2024 - Current
- Assisted in daily store operations, ensuring efficient workflow and customer satisfaction.
- Supported inventory management, maintaining stock levels and organizing product displays.
- Facilitated training for new staff on store policies and customer service protocols.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Engaged with customers to resolve inquiries and improve shopping experience.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Evening Manager
Food Lion LLC
Greer, SC
04.2022 - 11.2024
- Supervised evening operations to ensure efficient workflow and exceptional customer service.
- Trained staff on operational procedures and safety protocols for enhanced team performance.
- Managed inventory levels, ensuring stock availability and proper organization of supplies.
- Facilitated communication between day shift managers and staff, ensuring seamless transitions between shifts for operational continuity.
- Monitored employee performance through regular evaluations, providing constructive feedback as needed to support growth and development.
- Mentored team members, resulting in improved performance and job satisfaction.
Customer Service Manager
Food Lion LLC
Greer, SC
03.2021 - 04.2022
- Led customer service team to enhance satisfaction and resolve complaints efficiently.
- Coordinated scheduling and staffing to ensure adequate coverage during peak hours.
- Analyzed customer feedback to identify trends, driving strategic improvements in service delivery.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Riverside High School
Greer, SC05-2018
Skills
- Problem-solving
- Customer service and engagement
- Inventory control
- Team building and leadership
- Attention to detail
- Staff supervision
- POS systems operations
- Employee scheduling
- Hiring and training
- Mentoring and coaching
Timeline
Assistant Store Manager
Food Lion LLC
11.2024 - Current
Evening Manager
Food Lion LLC
04.2022 - 11.2024
Customer Service Manager
Food Lion LLC
03.2021 - 04.2022
High School Diploma -
Riverside High School