Trevor Wilson

-Unloaded trucks efficiently at delivery dock. -Stocked new freight efficiently to maintain organized sales floor. -Lifted heavy objects exceeding 50 pounds for warehouse operations. in excess of 50 pounds. -Ability to operate heavy machinery such as forklifts.

Stocked shelves efficiently to optimize product visibility and accessibility

Ensured accurate inventory counts through systematic organization and replenishment

Collaborated with team members to maintain clean and orderly workspaces

Stocking: Merchandising beer, wine, spirits, and non-alcoholic beverages at retail and grocery customer locations.

Assisted sales and delivery teams to ensure displays remained full and fresh.: Assisting the sales and delivery teams to ensure displays are full and fresh.

Maintenance: Utilizing two-wheel carts and pallet jacks to move inventory safely.

-Prepare quality food and baked goods according to a planned menu
-Prepare a daily report that verifies transactions
-Ensure storage of food in an accurate and sanitary manner
-Serve food according to meal schedules, department policies and procedures
-Timely preparation of a variety of food items, beverages, and
-Add garnishments to ensure customer happiness and eye appeal
-Adhere to all food safety regulations for sanitation, food handling, and storage
-Supervise the food temperature requirements
-Maintain a clean and organized work and storage area
-Scrub and polish counters, clean and sanitize steam tables, and other equipment
-Follow established procedures and standards for cleanliness
-Maintain garbage collection site and kitchen floor areas in a neat and sanitary fashion
-Perform other duties as assigned including other areas in the kitchen
Lifting, bending, pushing, pulling and/or extended walking and standing

• MANAGES BOTH INCOMING AND OUTGOING STOCK WITH DETAIL
• ENGAGES EMPLOYEES IN MEETING CUSTOMER SATISFACTION GOALS AS WELL AS MEETING CONVERSIONS
• INSURES ACCURACY OF ON HAND PRODUCT AS WELL AS PRICING
• ENGAGES CUSTOMERS IN PRODUCT RELATED INQUIRIES
• MANAGES ALL PHONE, INTERNET, AND IN STORE SALES
• WORKS COHESIVELY WITH ALL DEPARTMENT LEADERS TO PROMOTE SALES AND CUSTOMER ENGAGEMENT
• PERFORMS OPENING AND CLOSING DUTIES INCLUDING SAFE COUNT, DAILY INVENTORY REPORTS, AND INFORMING EMPLOYEES OF NEW AND CHANGING POLICIES
• PERFORMS ALL STOCKING PROCEDURES

• Proficiency with both hardware and software
• Meeting needs of our client in a timely and efficent manner
• Face-to-face interactions with potential clients
• Understanding and implementation of javascript including its jquery and aurelia frameworks
• Dotnet development, web based applications, and phone applications
• Server based solutions such as file migration and cloud based storage
• Hosting of applications from clients
• Customer service provided at every step of development
• Computer maintenance

• Conducting a professional relationship with the customer
• Managing the client’s resources to be used effectively and correctly to assist the customer
• Learning and initiating proper dispatch procedures per policy
• Adherence to all policy changes both from the client and employer
• Engaging all customers in a professional and courteous demeanor
• Conducting proper soft skill requirements such as tone, pace, professionalism, and empathy
• Ensuring customer satisfaction with our distributor’s product
• Protecting the brand

• Job Duties:
• Directing and/or managing all activities associated with Call Center operations, including developing and implementing policies and procedures on systems.
• Establishing and IMPLEMENTING PERFORMANCE and service standards.
• Developing and implementing process and/or operational improvements to enhance efficiency and effectiveness of operations.
• Ensuring productivity meets service and quality standards.
• Developing departmental budget and controls costs
• Ensuring customers satisfaction with our product, BMW
• Promoting loyalty to company brand. Xerox, Allstate, and BMW
• Implementing disciplinary actions when necessary
• Conducting payroll procedures
• Communicating with various departments within the organization, including quality assurance, work force and higher management in order to lead my team to success.

• Job Duties:
• Conducting training classes, which include content about the job, the Company, and different client programs.
• Facilitating new hire training using the provided curriculum to call center staff.
• Facilitating continuing education classes to existing call center staff for new products, services, customer service skills and market launches.
• Providing performance feedback to class and responsible for the professional development of the customer service and support staff.
• Communicating with various departments within the organization, including quality assurance, work force and higher management in order to lead my trainees to success..
• Assisting Operations with understanding agent opportunities and updating training programs to meet those needs.
• Collecting information regarding response systems, human interactions, and information systems requirements.
• Helping design call center training manuals by identifying and describing information needs, obtaining feedback from management, and editing final copy.
• Developing and corrdinates on the job training
• Maintaining communication and relays new training material from the client to the producation floor
• Conducting payroll procedures
• Instilling importance of professionalism and punctuality to all new employees as well as ways to maintain such values in existing employeed
• Implementing soft skill training beneficial to customer SERVICE SUCH as tone, pace, professionalism and empathy
• Implementing disciplinary actions when necessary
• Received an official training certification from Allstate Roadside Services awarded on May 29, 2015

• Job Duties:
• Conducting a professional relationship with the customer
• Managing the client’s resources to be used effectively and correctly to assist the customer
• Learning and initiating proper dispatch procedures per policy
• Adhereance to all policy changes both from the client and employer
• Engaging all customers in a professional and courteous demeanor
• Conducting proper soft skill requirements such as tone, pace, professionalism, and empathy
• Promoted to trainer in less than a month due to deication to the customer and knowledge base of policy and procedures

• Job Duties:
• Opening/Closing Procedures
• Cashier Operations
• Merchandising
• Sales
• Light Janitorial Duties
• Scheduling
• Customer Service
• Computer Operations
• Training of new employees
• Remained top sales earning store during 4 year tenure

• Job Duties:
• Customer Service
• Computer Operations
• Tech Support

• Job Duties:
• Customer Service
• Opening/Closing Procedures
• Food Sale
• Light Janitorial Duties
• Cashier Operations
• Computer Operations
• Training of new employees
• Awared consecutive compensation increases in shortest amount of time to any employee in the franchise due to continued determination to customer service and work efficency

• First Aid certification
• Light Janitorial Duties
• Cashier Operations
• AdHERANCE TO PARK POLICY AND PROCEDURE
• Training of new employees
• Customer Service