Customer service professional Positive, hardworking, hands-on leader with 16+ years' experience working in restaurant operations at high-end establishments. Adept at leading both back of house and front of house employees ensuring the highest standards of customer service and food quality.
Overview
20
20
years of professional experience
Work History
Legal Receptionist
Law Office of Stephen M. Witt
01.2023 - Current
Enhanced client satisfaction by providing exceptional front desk services and maintaining a professional atmosphere in the reception area.
Streamlined appointment scheduling for attorneys, resulting in improved time management and increased productivity.Collected information such as employment, medical, and other records for attorneys
Prepare, proofread, or process legal documents, such as summonses, subpoenas, complaints, appeals, motions, or pretrial agreements
Demonstrated professionalism in handling confidential information, ensuring privacy for clients and the firm.
Filed, faxed, and arranged delivery of legal correspondence to clients, witnesses, and court officials
Food Server
Rainbow Sushi
06.2022 - 12.2022
Enhanced customer satisfaction by providing efficient and friendly food service.
Streamlined order-taking process for faster service and increased table turnover rate.
Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
Collaborated with kitchen staff to ensure timely delivery of meals, resulting in satisfied customers.
Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
Legal Receptionist
Law Office Of Stephen M Witt
01.2019 - 04.2022
Enhanced client satisfaction by providing exceptional front desk services and maintaining a professional atmosphere in the reception area.
Streamlined appointment scheduling for attorneys, resulting in improved time management and increased productivity.Collected information such as employment, medical, and other records for attorneys
Prepare, proofread, or process legal documents, such as summonses, subpoenas, complaints, appeals, motions, or pretrial agreements
Demonstrated professionalism in handling confidential information, ensuring privacy for clients and the firm.
Filed, faxed, and arranged delivery of legal correspondence to clients, witnesses, and court officials
Crime scene, Fire, and Water Damage Repair
Serve Pro
02.2016 - 12.2018
Maintained a high level of professionalism while working under pressure in emotionally challenging environments.
Notified managers concerning the need for major repairs or additions to building operating systems
Mixed water and detergents or acids in containers to prepare cleaning solutions, according to specifications
Moved heavy furniture, equipment, or supplies, either manually or with hand trucks
Requisitioned supplies or equipment needed for cleaning and maintenance duties
Adhered to procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
Cook
Marion Street Deli And Bistro
07.2013 - 03.2016
Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Reduced food waste significantly by implementing proper portion control and storage techniques.
Streamlined kitchen operations with effective communication and collaboration among team members.
Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
Landscaper
Lawn Soldiers
03.2010 - 09.2015
Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
Implemented efficient scheduling practices for timely completion of projects, resulting in increased client referrals.
Assisted with irrigation system maintenance and repair.
Installed stonework according to landscape design plan and client specifications.
Cook
Phish Tales
07.2004 - 12.2012
Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Reduced food waste significantly by implementing proper portion control and storage techniques.
Streamlined kitchen operations with effective communication and collaboration among team members.
Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Office Manager/Executive Legal Assistant at Law Office Of Stephen A. BurroughsOffice Manager/Executive Legal Assistant at Law Office Of Stephen A. Burroughs