Trevor Worley
Lexington
Summary
Dynamic and dedicated professional with extensive experience at McDonald's and elite care auto, excelling in customer service and inventory management. Proven ability to enhance operational efficiency and customer satisfaction through effective problem-solving and attention to detail. Skilled in oil change expertise and team bonding skills, collaboration, ensuring high-quality service delivery and workplace safety.
Overview
2
2
years of professional experience
Work History
Lube Tech
Elite Care Auto
Mansfield, OH
05.2024 - 2026
- Conducted routine oil changes and fluid checks to maintain vehicle performance.
- Assisted in training new staff on equipment usage and best practices.
- Monitored inventory levels of lubricants and supplies, ensuring timely reordering.
- Collaborated with team members to streamline workflow processes for increased efficiency.
- Performed quality control checks on completed services to ensure customer satisfaction.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Ensured customer trust with transparent communication about necessary services and repair costs.
- Optimized workflow efficiency by proactively addressing minor issues before they escalated into costly repairs for clients.
- Accurately recorded customer information, service details, and vehicle conditions to ensure streamlined communication with team members and clients.
Manager
McDonald's
Bellville, OH
06.2022 - 05.2024
- Supervised daily operations, ensuring compliance with quality and safety standards.
- Trained and mentored staff on customer service best practices and operational procedures.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Implemented new training programs to enhance team performance and service efficiency.
- Led initiatives to improve restaurant cleanliness and adherence to health regulations.
- Developed action plans for resolving customer complaints, enhancing overall satisfaction ratings.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Lexington High School
Lexington Ohio 05.2024
Skills
- Customer service
- Dependable and responsible
- Problem-solving
- Safety checks
- Vehicle inspection
- Power tools
- Oil change expertise
- Multi-point inspection
- Battery replacements
- Customer relations
- Tools and equipment handling
- Preventive Maintenance
- Flexible schedule
- Attention to detail
- Parts ordering
- Workplace safety practices
- Filter replacement mastery
- Inventory management proficiency
- Willing to learn
- Hardworking and dedicated
- Valid Driver's license
- Coordination with service team
- Team player
- Hand and power tool operation
- Maintenance and repairs
- Decision-making
- Managing parts
Timeline
Lube Tech
Elite Care Auto
05.2024 - 2026
Manager
McDonald's
06.2022 - 05.2024
High School Diploma -
Lexington High School