Trevor Elizabeth Davies
Osteen,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
Owner/Operator
Petland Orlando South
02.1997 - 10.2022
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Interacted well with customers to build connections and nurture relationships.
Front Office Manager
Days Inn - Harrisburg North
02.1994 - 09.1996
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Created, prepared, and delivered reports to various departments.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Front Desk Agent
Best Western Lakewood
07.1990 - 11.1993
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Answered multi-line phone system and enthusiastically greeted callers.
Education
Associate of Arts - Religion And Cultural Studies
University of Central Florida
Orlando, FL06.2024
Bachelor of Arts - English - Creative Writing W/ Minor in Italian
University of Central Florida
Orlando, FL05.2020
Skills
- Personnel Management
- Operations Management
- Inventory Control
- Customer Service
- Verbal and Written Communication
Timeline
Owner/Operator
Petland Orlando South
02.1997 - 10.2022
Front Office Manager
Days Inn - Harrisburg North
02.1994 - 09.1996
Front Desk Agent
Best Western Lakewood
07.1990 - 11.1993
Associate of Arts - Religion And Cultural Studies
University of Central Florida
Bachelor of Arts - English - Creative Writing W/ Minor in Italian
University of Central Florida
Similar Profiles
Willie HillWillie Hill
Kennel Technician at Petland South ParkKennel Technician at Petland South Park
Jessica BakerJessica Baker
Registered Nurse, Emergency Department at Orlando Health South Lake HospitalRegistered Nurse, Emergency Department at Orlando Health South Lake Hospital
Knightro GlycerinKnightro Glycerin
Rehabilitation Technician at Orlando Health - South LakeRehabilitation Technician at Orlando Health - South Lake