Trevyr Willey
Akron
Summary
Resourceful Service Desk Assistant known for high productivity and efficient task completion. Skilled in technical support, customer service, and problem resolution. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive user experiences. Committed to leveraging specialized skills to provide exceptional support and facilitate workplace efficiency.
Overview
7
7
years of professional experience
Work History
Public Service Desk Assistant
KENT STATE UNIVERSITY LIBRARY
Kent
03.2022 - 12.2026
- Follows supervisor's instructions to ensure work orders are completed timely
- Answer basic informational questions about the organization and its activities
- Answer telephones, provide assistance, and direct calls to other individuals/departments
- Assists patrons with computer and hard copy searches
- Maintain the reception, kitchen, general workroom and conference room areas
- Operating equipment such as photocopiers, microfilm readers, printers and scanners
- Performs area related clerical duties such as filing, typing, shelving and reorganizing new and old books, as well as general cleaning of assigned area
- Provides patron service in assigned area such as answering questions via phone, email, or in person
- Receive, greet, and assist visitors and other library employees in a professional, warm and friendly manner
- Support marketing and promotion activities
- Work at any Library service desk to fill coverage gaps
- Other duties as assigned
Mailroom and Circulation Clerk
KENT STATE UNIVERSITY LIBRARY
Kent
12.2020 - 03.2022
- Basic knowledge of network (e.g., how to add or delete a network printer)
- Lead and execute department operations, ensuring proper receipt, delivery, documentation and shipping of mail and packages
- Manage mystery mail and packages in a timely manner. ID end-user and deliver
- Assist with typing, copying, scanning, fax, word processing, data entry, filing and mass mailings
- Performs area related clerical duties such as filing, typing, shelving and reorganizing new and old books, as well as general cleaning of assigned area
- Remove, process, and recycle materials from the Library (Weeding)
- Shelving materials
- Sorting, verifying, shifting and checking in materials
- Work at any Library service desk to fill coverage gaps
Scanner
COLEMAN DATA SOLUTIONS
Akron
01.2020 - 12.2020
- Categorize documents
- Coming out with initiative to improve the work and processes (projects)
- Ensure operating and quality standards are met based on service objectives
- Understand how to create/view/edit/print imaged files
- Work in a high volume document scanning and imaging environment
- Support financial results by minimizing site waste and rework
- Responsible for organizing scanned documents on various local, network and cloud storage devices
Education
Master of Library and Information Science -
KENT STATE UNIVERSITY
Kent, OH12-2025
Bachelor of Arts - History
KENT STATE UNIVERSITY
Kent, OH05-2024
Skills
- Experience with automated library management systems
- Cataloguing and classifying
- Advanced knowledge of Microsoft Office
- Strong organizational skills
- Detail-oriented
- Time management skills
- Ability to work in a fast-paced environment
- Experience presenting research-based practices
- Collaborative work in a multicultural environment
- Multicultural collaboration
- Research presentation skills
Timeline
Public Service Desk Assistant
KENT STATE UNIVERSITY LIBRARY
03.2022 - 12.2026
Mailroom and Circulation Clerk
KENT STATE UNIVERSITY LIBRARY
12.2020 - 03.2022
Scanner
COLEMAN DATA SOLUTIONS
01.2020 - 12.2020
Master of Library and Information Science -
KENT STATE UNIVERSITY
Bachelor of Arts - History
KENT STATE UNIVERSITY