David Ailep

Work History

King County Library System at Burien, WA

06.2023 - Current

Streamlined library material circulation for efficient distribution
Resolved tech issues, enhancing patron user experience
Guided patrons in library resource use, improving satisfaction
Enforced Patron Code of Conduct in challenging situations
Promoted library programs, boosting participation
Mentored new staff, fostering a collaborative and skilled library team
Provided timely assistance to community members, fostering a positive environment in public spaces.
Contributed towards team goals by consistently exhibiting professionalism, adaptability, and dedication in all aspects of assigned responsibilities.
Developed instructional materials, such as guides and tutorials, to enhance patrons'' understanding of library resources.
Maintained a clean, organized, and welcoming environment for library users by regularly shelving items and updating displays.
Enhanced library user experience by providing exceptional customer service and assisting with information requests.
Provided reference assistance to patrons, utilizing various print and digital sources to answer questions accurately and efficiently.

Seattle Public Library at Seattle, WA

04.2022 - 06.2023

Systematically organized library materials, enhancing accessibility and orderliness
Monitored library environments to maintain safe, hazard-free settings.
Handled check-in and check-out process of library books and materials at circulation desk.
Organized library shelves, materials and equipment in clear, alphabetized order.
Answered patron questions in-person or by phone regarding library services and resources.
Assisted patrons with printing and copying according to personalized requirements.
Supervised a team of student workers or volunteers, providing training, guidance, scheduling support, as well as performance feedback when necessary.
Collaborated with librarians to develop and implement engaging programs and events for the community.
Located library materials, resources and technologies to fulfill patron requests.
Implemented and enforced library policies, creating a secure and inviting environment for patrons
Assisted patrons with technology-related questions about computers or devices available within the library.

Matheson Flight Extenders at Seattle, WA

05.2020 - 05.2022

Efficiently coordinated the loading and unloading of mail from vehicles and aircraft containers
Demonstrated technical aptitude by operating ground support equipment, ensuring strict adherence to safety measures
Performed accurate weight and documentation checks on aircraft containers for seamless transit
Fostered a supportive environment by training and mentoring both new and existing team members
Boosted operational efficiency by preparing and submitting comprehensive reports on aircraft containers

Seattle Public Library at Seattle, WA

11.2014 - 07.2021

Delivered top-notch customer service, handling inquiries and providing library information to patrons
Applied problem-solving skills to resolve a variety of circulation-related issues
Contributed to the library's organization and appearance, ensuring materials were accurately shelved and maintained
Leveraged technology to manage book drops and check-ins, enhancing operational efficiency
Elevated library patron experience by delivering exceptional customer service and problem-solving
Maintained accurate circulation records, ensuring library materials are readily available