David Ailep
Public Service Assistant
Renton,WA
Summary
Public Service Assistant with a decade of experience in the library sector, renowned for meticulous attention to detail in material circulation, technology troubleshooting, and enhancing patron satisfaction. Possesses a diverse skill set including cash handling, data entry, and advanced computer proficiency, underpinned by a strong dedication to task completion and safety. Adept at fostering teamwork and solving problems, eager to leverage these skills to further enhance library services and community engagement.
Overview
11
11
years of professional experience
Work History
Public Service Assistant
King County Library System at Burien, WA
06.2023 - Current
- Streamlined library material circulation for efficient distribution
- Resolved tech issues, enhancing patron user experience
- Guided patrons in library resource use, improving satisfaction
- Enforced Patron Code of Conduct in challenging situations
- Promoted library programs, boosting participation
- Mentored new staff, fostering a collaborative and skilled library team
- Provided timely assistance to community members, fostering a positive environment in public spaces.
- Contributed towards team goals by consistently exhibiting professionalism, adaptability, and dedication in all aspects of assigned responsibilities.
- Developed instructional materials, such as guides and tutorials, to enhance patrons'' understanding of library resources.
- Maintained a clean, organized, and welcoming environment for library users by regularly shelving items and updating displays.
- Enhanced library user experience by providing exceptional customer service and assisting with information requests.
- Provided reference assistance to patrons, utilizing various print and digital sources to answer questions accurately and efficiently.
Library Associate 2
Seattle Public Library at Seattle, WA
04.2022 - 06.2023
- Systematically organized library materials, enhancing accessibility and orderliness
- Monitored library environments to maintain safe, hazard-free settings.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Answered patron questions in-person or by phone regarding library services and resources.
- Assisted patrons with printing and copying according to personalized requirements.
- Supervised a team of student workers or volunteers, providing training, guidance, scheduling support, as well as performance feedback when necessary.
- Collaborated with librarians to develop and implement engaging programs and events for the community.
- Located library materials, resources and technologies to fulfill patron requests.
- Implemented and enforced library policies, creating a secure and inviting environment for patrons
- Assisted patrons with technology-related questions about computers or devices available within the library.
Material Handler
Matheson Flight Extenders at Seattle, WA
05.2020 - 05.2022
- Efficiently coordinated the loading and unloading of mail from vehicles and aircraft containers
- Demonstrated technical aptitude by operating ground support equipment, ensuring strict adherence to safety measures
- Performed accurate weight and documentation checks on aircraft containers for seamless transit
- Fostered a supportive environment by training and mentoring both new and existing team members
- Boosted operational efficiency by preparing and submitting comprehensive reports on aircraft containers
Library Associate 1
Seattle Public Library at Seattle, WA
11.2014 - 07.2021
- Delivered top-notch customer service, handling inquiries and providing library information to patrons
- Applied problem-solving skills to resolve a variety of circulation-related issues
- Contributed to the library's organization and appearance, ensuring materials were accurately shelved and maintained
- Leveraged technology to manage book drops and check-ins, enhancing operational efficiency
- Elevated library patron experience by delivering exceptional customer service and problem-solving
- Maintained accurate circulation records, ensuring library materials are readily available
Skills
Works effectively and cooperatively with work group members, direct supervisor, and other staff
Strives to achieve an elevated level of quality, productivity or service based on criteria established by supervisor
Dedicates required time and energy to assignments or tasks to ensure that no aspect of the work is neglected; works to overcome obstacles to completing tasks or assignments
Able to work in a fast-paced environment; complete multiple and repetitive tasks with accuracy
Physically able to bend, lift and twist in a production, warehouse, or office environment
A strong commitment to the safety of self and others
Self-motivated with the ability to work with minimal supervision and has experience being a team leader
Customer service
Problem-solving
Communication
Organizational skills
Attention to detail
Time management
Computer skills
Data entry
Record keeping
Cash handling
Training and mentoring
Conflict resolution
Teamwork
Strong interpersonal skills
Library services
Cataloging and shelving
Library resources
Timeline
Public Service Assistant - King County Library System at Burien, WA
06.2023 - Current
Library Associate 2 - Seattle Public Library at Seattle, WA
04.2022 - 06.2023
Material Handler - Matheson Flight Extenders at Seattle, WA
05.2020 - 05.2022
Library Associate 1 - Seattle Public Library at Seattle, WA
11.2014 - 07.2021