Joseph T Cuddihy
Austin,TX
Summary
Dynamic sales leader with 8+ years of proven success in driving revenue growth, fostering lasting client relationships, and implementing innovative solutions. Expertise in strategic account management, B2B SaaS sales, and customer-centric engagement. Seeking to leverage track record of exceeding expectations as a Customer Success Manager at Hearth to propel client satisfaction and elevate business performance.
Overview
8
8
years of professional experience
Work History
Partnerships Success Manager
Hearth
07.2023 - Current
- Spearheaded strategic initiatives that significantly expanded and retained the client base.
- Collaborated cross-functionally to align efforts and maximize client satisfaction and growth.
- Delivered compelling ROI analysis, driving value realization and optimizing client outcomes.
Customer Engagement Specialist
Hearth
06.2022 - 06.2023
- Provided exemplary customer care, ensuring seamless user experiences and exceeding expectations.
- Managed high-volume case queue with precision, resolving inquiries promptly and maintaining optimal service standards.
- Identified and capitalized on upsell opportunities, driving revenue growth and enhancing customer lifetime value.
Account Executive
Hearth
04.2021 - 06.2022
- Proven Revenue Driver: Exceeded sales targets, fostering strong client relationships and employing strategic planning techniques.
- Strategic B2B SaaS Sales: Averaged 100 calls daily, surpassing monthly quotas and earning recognition as July 2021 Salesperson of the Month.
- Consultative Relationship Building: Established trust with key stakeholders, delivering tailored ROI analyses to meet client needs effectively.
Various Roles
Kerring Group Home Medical
10.2015 - 03.2021
- Excelled as an Account Executive, consistently surpassing revenue goals and fostering client satisfaction.
- Achieved recognition for B2B SaaS sales prowess, exceeding quotas and driving consistent revenue growth.
- Built and nurtured strategic relationships, serving as a trusted advisor and delivering unparalleled value.
Education
High School Diploma -
Flour Bluff High School
Corpus Christi, TX05.2014
Skills
- Strategic Account Management
- Customer Relationship Management
- Leadership and Problem-Solving
- Technical Proficiency in Microsoft programs
Timeline
Partnerships Success Manager
Hearth
07.2023 - Current
Customer Engagement Specialist
Hearth
06.2022 - 06.2023
Account Executive
Hearth
04.2021 - 06.2022
Various Roles
Kerring Group Home Medical
10.2015 - 03.2021
High School Diploma -
Flour Bluff High School
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