Trey Forney
Fairbury,NE
Summary
Skilled in telecommunications equipment and distinguished for exceptional teamwork, I enhanced customer satisfaction significantly at Windstream Telecommunications by quickly resolving technical issues and ensuring optimal service installation. My proactive approach and keen attention to detail gave potential to improvements in efficiency and reliability, demonstrating an ability to excel in fast-paced environments. I value working with honesty, dedication and integrity in everything I do, allowing me to work well with others or by myself on projects and goals.
Overview
10
10
years of professional experience
Work History
Customer Service Technician
Windstream Telecommunications
02.2018 - 07.2024
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Utilized strong problem-solving skills to identify the root cause of issues with internet and telephone services quickly and efficiently find solutions.
- Assisted customers with installation, configuration, and operation of software applications, ensuring optimal performance levels.
- Improved customer satisfaction by addressing and resolving technical issues in a timely manner.
- Collaborated with team members to improve overall customer service experience.
- Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
- Followed up with customers to verify their issues were resolved to their satisfaction and addressing any concerns the customer had about the process.
Field Service Technician
Charter Spectrum
05.2017 - 02.2018
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
Maintenance Technician
Bruckman Rubber Co.
01.2015 - 05.2017
- Operated various hand and power tools to complete repairs.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Minimized production delays, responding swiftly to emergency breakdowns or unexpected malfunctions.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Rewired and replaced faulty electrical components in equipment.
- Replaced worn or broken parts on machines and equipment.
Education
No Degree - Electrical, Electronics And Communications Engineering
Southeast Community College Area
Beatrice, NEHigh School Diploma -
Fairbury Jr-Sr High School
Fairbury, NE05.2014
Skills
- Telecommunications equipment
- Teamwork and Collaboration
- Attention to Detail
- Multitasking
- Reliability
- Computer Skills
- Installations and repairs
- Troubleshooting
- Documentation and Reporting
- Service Calls
- Customer Empathy
- Analytical Thinking
Timeline
Customer Service Technician
Windstream Telecommunications
02.2018 - 07.2024
Field Service Technician
Charter Spectrum
05.2017 - 02.2018
Maintenance Technician
Bruckman Rubber Co.
01.2015 - 05.2017
No Degree - Electrical, Electronics And Communications Engineering
Southeast Community College Area
High School Diploma -
Fairbury Jr-Sr High School
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