Summary
Overview
Work History
Skills
Timeline
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Trey Hooker

Oakville,MO

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

2
2
years of professional experience

Work History

Customer Service and Deliveries Manager

The Home Depot Inc
Saint Louis, Missouri
11.2023 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Responded promptly to customer inquiries regarding order status and product availability.
  • Resolved customer complaints in a polite and professional manner.

Flooring Sales Specialist

The Home Depot Inc
Saint Louis, Missouri
07.2022 - 08.2023
  • Provided customer service to clients by answering their questions, addressing complaints, and helping them select the right product for their needs.
  • Prepared quotes for customers based on measurements taken from job sites or blueprints provided by contractors.
  • Maintained records of customer orders including payment terms, product details, delivery dates.
  • Analyzed data from past sales activities in order to determine trends in customer preferences.

Skills

  • Operations Management
  • Workforce Management
  • Staff Development
  • Team Leadership
  • Project Management
  • Time Management

Timeline

Customer Service and Deliveries Manager

The Home Depot Inc
11.2023 - Current

Flooring Sales Specialist

The Home Depot Inc
07.2022 - 08.2023

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Trey Hooker