Trey Jansen
Kaukauna
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Scheels Sporting Goods
08.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Crew Member
Culver's Restaurant
05.2019 - 08.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
High School Diploma -
Little Chute High School
Little Chute, WI06-2022
Skills
- Customer service
- Teamwork and collaboration
- Active listening
- Multitasking and organization
- Critical thinking
- Clear communication
- Attention to detail
- Computer proficiency
- Paperwork processing
Timeline
Customer Service Representative
Scheels Sporting Goods
08.2021 - Current
Crew Member
Culver's Restaurant
05.2019 - 08.2021
High School Diploma -
Little Chute High School
Similar Profiles
Brice WilliamsonBrice Williamson
Shoes Sales Associate at Scheels Sporting GoodsShoes Sales Associate at Scheels Sporting Goods
Jerome SchwartzJerome Schwartz
Sales Associate at Scheels Sporting GoodsSales Associate at Scheels Sporting Goods
COLE WOODCOLE WOOD
Cashier at Scheels Sporting GoodsCashier at Scheels Sporting Goods