Trey Malcolm
North Tonawanda
Summary
Dynamic customer service professional with proven success at Delaware North, excelling in conflict resolution and enhancing customer loyalty. Committed to delivering exceptional service and using teamwork for optimal results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Delaware North/Gamewise
08.2021 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Social Media Representative
Delaware North Parks & Resorts
07.2020 - 10.2021
- Improved customer engagement through timely responses to inquiries on various social media platforms.
- Managed multiple social media accounts simultaneously, maintaining consistent voice and message across platforms.
- Coordinated cross-promotional efforts with other departments or partner companies for maximum impact on both brands'' audiences.
Sales Associate
Delaware North Parks & Resorts
05.2018 - 05.2020
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Associates Degree - Business Management
Niagara County Community College
Sanborn, NY12-2020
Skills
- Customer service
- Teamwork
- Critical thinking
- Data entry
- Communication
Timeline
Customer Service Representative
Delaware North/Gamewise
08.2021 - 04.2025
Social Media Representative
Delaware North Parks & Resorts
07.2020 - 10.2021
Sales Associate
Delaware North Parks & Resorts
05.2018 - 05.2020
Associates Degree - Business Management
Niagara County Community College
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