Trey Moore
Saint Paul,MN
Summary
Dedicated hospitality and operations professional with six years of experience in guest experience management, team leadership, and event production. Expertise in overseeing operations, enhancing processes, managing budgets, and coordinating diverse teams. Focused on delivering efficient systems and exceptional client experiences.
Overview
6
6
years of professional experience
Work History
Guest Service Supervisor
Hewing Hotel
08.2024 - Current
- Lead and manage cross-functional teams including front desk, housekeeping, and valet, ensuring seamless daily operations and elevated guest satisfaction
- Acted as point-of-contact for escalated guest concerns, resolving complex issues with professionalism and urgency
- Resolved complex guest concerns while aligning with business needs and adhering to brand standards
- Streamlined interdepartmental communication processes, enhancing operational efficiency and minimizing service breakdowns
Guest Service Ambassador
Hewing Hotel
04.2023 - 08.2024
- Responded quickly to emergency situations, guest complaints, and operational issues, minimizing disruption to guest experiences
- Resolved customer complaints through active listening and effective problem-solving, enhancing guest satisfaction
- Processed payments for room charges, restaurant bills, and additional services, ensuring efficient and accurate transactions
Lead Wedding Coordinator
Joyful Day Wedding
Minneapolis, Minnesota
04.2021 - 10.2023
- Coordinated end-to-end logistics for multiple weddings, ensuring timely execution and seamless vendor collaboration
- Directed on-site event teams, aligning efforts to uphold high service standards and operational efficiency
- Oversaw vendor contracts and budget reconciliation, ensuring financial accuracy and accountability
- Develop and manage detailed production schedules to ensure flawless event execution
Assistant Curator
Lululemon
Bloomington, Minnesota
01.2020 - 09.2022
- Exceeded monthly sales targets through strategic outreach and effective relationship-building
- Collaborated with leadership to create targeted marketing strategies and establish ambassador partnerships
- Coordinated in-store events by managing logistics, staffing, and execution of promotional activities
Skills
- Daily Operations Management
- Team Supervision
- Customer Service & Sales
- Client Retention
- Content Creation
- Project Management
- Guest experience
- Social media strategy
- Influencer Partnerships
- Interdepartmental communication
- Risk mitigation
Accomplishments
Top Trip Advisor Name Mention
Timeline
Guest Service Supervisor
Hewing Hotel
08.2024 - Current
Guest Service Ambassador
Hewing Hotel
04.2023 - 08.2024
Lead Wedding Coordinator
Joyful Day Wedding
04.2021 - 10.2023
Assistant Curator
Lululemon
01.2020 - 09.2022