Trey Sullivan
Goose Lake
Summary
Dynamic professional with a proven track record in account management and customer service, notably at HealthCheck360 of Cottingham & Butler. Excelled in building client relationships and enhancing satisfaction, achieving high retention rates through strategic planning and teamwork. Skilled in client relationship management and adept at resolving complex issues, demonstrating exceptional problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Account Manager
HealthCheck360 of Cottingham & Butler
01.2020 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
University Sales Intern
VWR, Part Of Avantor
02.2019 - 12.2019
- Helped sales professionals maintain customer relationships by meeting with prospective buyers.
- Enhanced sales initiatives by identifying and generating new leads.
- Executed marketing plans to support new product launches and promotions.
Facilities Manager Assistant
University of Iowa, Office of Animal Resources
01.2018 - 12.2019
- Responded to building emergencies and managed repairs.
- Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
- Executed aspects of installation, maintenance, and repair for both the facilities and equipment of the university.
- Provided the necessary care and upkeep to ensure the safety of the university's research.
Education
Bachelor of Arts - Communication Studies
University of Iowa
Iowa City, IA12-2019
Bachelor of Arts - Liberal Arts
Kirkwood Community College
Cedar Rapids, IA12-2016
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Strategic planning
Timeline
Account Manager
HealthCheck360 of Cottingham & Butler
01.2020 - Current
University Sales Intern
VWR, Part Of Avantor
02.2019 - 12.2019
Facilities Manager Assistant
University of Iowa, Office of Animal Resources
01.2018 - 12.2019
Bachelor of Arts - Communication Studies
University of Iowa
Bachelor of Arts - Liberal Arts
Kirkwood Community College
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