TREY VANDERKINTER
Puyallup,WA
Summary
Dynamic investigative and operational leader with a proven track record in overseeing governance, workplace safety, and employee conduct within a 150-person, multi-county healthcare division. Expertise in navigating complex internal investigations, enhancing compliance frameworks, and advising on critical disciplinary actions in highly regulated settings. Recognized for effectively restoring accountability, minimizing organizational risk, and upholding ethical standards through strategic and structured investigative practices. Committed to fostering a culture of integrity and safety while driving operational excellence across diverse teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Battalion Chief
Northwest Ambulance
01.2024 - Current
- Serve as investigative authority overseeing 150 personnel across King, Pierce, and Thurston counties.
- Led 55+ formal investigations involving harassment, sexual harassment, narcotic diversion, threatening behavior, forgery, and policy violations.
- Partner with HR and executive leadership to ensure legally defensible outcomes aligned with employment law and organizational standards.
- Inherited division with systemic compliance failures; conducted 35 investigations within first 3 months to restore accountability.
- Reduced investigative volume from 35 cases in initial quarter to 4 cases over following four months through structured corrective action.
- In South Division, conducted 20 high-risk investigations; following intervention, off-boardings reduced to 8 in 2025.
- Strengthened documentation practices and reinforced policy alignment to improve investigative consistency and governance.
- Oversaw emergency response operations, ensuring compliance with safety protocols and regulatory standards.
- Coordinated multi-agency responses during critical incidents, facilitating effective communication and resource allocation.
Medical Services Officer
Northwest Ambulance
01.2023 - 01.2024
- Supervised field operations and managed escalated personnel concerns across multi-unit operations.
- Conducted preliminary investigations and fact-gathering for workplace conduct and compliance matters.
- Responded to operational and safety-critical incidents requiring structured leadership and de-escalation.
- Supported enforcement of policy standards and corrective action processes.
- Coordinated emergency response operations to ensure timely patient care and transport.
- Implemented process improvements that enhanced response times and service delivery.
Field Training Officer
Northwest Ambulance
01.2022 - 01.2023
- Trained new staff in emergency response protocols and operational procedures.
- Conducted performance evaluations to enhance team efficiency and service delivery.
- Developed training programs focusing on advanced medical techniques and patient care standards.
- Collaborated with management to implement updated training materials reflecting industry best practices.
- Assessed training needs through direct observation and feedback from field operations.
Customer Service Supervisor
JCPenney
10.2017 - 01.2021
- Supervised daily operations of customer service team, ensuring adherence to company policies.
- Trained and mentored new staff on customer service procedures and best practices.
- Resolved complex customer inquiries, enhancing satisfaction and loyalty through effective communication.
- Analyzed performance metrics, identifying areas for improvement in service delivery processes.
Education
Emergency Medical Technician Certificate - Emergency Medicine
Pierce Community College
Lakewood, WA12-2020
Skills
- Internal investigations management
- Threat assessment and response
- Compliance & Policy Enforcement
- Cross-Functional HR & Executive Partnership
- Risk Mitigation & Organizational Stabilization
- Identification of behavioral patterns
- Strategic decision making
- Incident Command & Critical Incident Leadership
- Performance Accountability & Culture Oversight
- Personnel management
- Emergency response procedures
Certification
- HR & Employment Law Training – Company Legal Counsel
- Incident Command System (ICS) Training – Northwest Ambulance
- FEMA Incident Command Coursework (ICS 100, 200, 700, 800)
- Emergency Medical Technician (Washington & National Registry)
Timeline
Battalion Chief
Northwest Ambulance
01.2024 - Current
Medical Services Officer
Northwest Ambulance
01.2023 - 01.2024
Field Training Officer
Northwest Ambulance
01.2022 - 01.2023
Customer Service Supervisor
JCPenney
10.2017 - 01.2021
Emergency Medical Technician Certificate - Emergency Medicine
Pierce Community College