Open To Work
Trey White
General Service Technican
Duluth,GA
Work Preference
Summary
Customer-focused professional with five years of experience delivering exceptional service in a fast-paced, high-volume environment, combined with hands-on automotive experience as a General Service Technician. Skilled at building rapport with customers, resolving concerns, managing multiple priorities, and communicating clearly to ensure a positive customer experience. Known for staying calm under pressure, solving problems independently, and providing honest, dependable service. Eager to combine strong customer service skills with automotive knowledge as a Service Advisor..
Overview
6
6
years of professional experience
5
5
Year in customer service experience
1
1
Year of automoitive experience
Work History
General Service Technician
Pep Boys
09.2025 - Current
- Guided customers through repair processes, scheduled appointments, provided quotes, and managed customer relations effectively.
- Perform oil changes, tire rotations, battery replacements, and scheduled maintenance on a wide variety of vehicles.
- Perform brake and suspension inspections.
- Complete brake pad and rotor replacements.
- Mount, balance, repair, and replace tires while following manufacturer and safety procedures.
- Repair flat tires using approved repair methods.
- Diagnose, replace, and relearn TPMS sensors.
- Performed multi-point vehicle inspections and communicated repair recommendations to service advisors to facilitate timely service.
Front of House Lead
IHOP
Duluth, GA
05.2020 - 09.2025
- Served as an Expeditor in a high-volume restaurant.
- Ensured accurate and timely food delivery
- Provided exceptional customer service.
- Assisted guests with requests, resolved complaints independently.
- Communicated effectively with kitchen and front-of-house staff to maintain efficient operations and a positive dining experience.
Education
High School Diploma -
Lambert High School
Forsyth05-2024
Some College (No Degree) - Computer Science
Kennesaw State University
Kennesaw, GASkills
- Customer service
- Customer communication
- Customer relationship management
- Brake system maintenance
- Brake system diagnostics
- Suspension system evaluation
- TPMS Diagnosis & Sensor Replacement
- Diagnostic tool usage
- Multi-Point Inspections
- Shop Safety
- Hand & Power Tools
- Team player
- Time management
- Problem solving
Timeline
General Service Technician
Pep Boys
09.2025 - Current
Front of House Lead
IHOP
05.2020 - 09.2025
High School Diploma -
Lambert High School
Some College (No Degree) - Computer Science
Kennesaw State University