Trey A. Cunningham
Weatherford,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
H-E-B Grocery
09.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Supported promotional plans by updating signage with price changes.
- Maintained effective team member communication.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Performed inventory control, such as counting and stocking merchandise.
- Consistently lifted materials weighing as much as 85 pounds.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Blocked and faced products on displays and shelves in accordance with company policy.
Cashier
H-E-B
06.2022 - 09.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Cashier/Mentor
H-E-B
07.2020 - 06.2022
- Provide excellent service and customer interaction
- Collect payment for customer purchases
- Demonstrate suggestive selling techniques
- Bag groceries for customers
- Monitor and manage potential front-end shrink
- Make change and keep an accurate till
- Answer product related questions for customers
- Ensure company food safety and sanitation expectations are achieved by following SOPs
- Trained new hires by providing a work tour along with going over basic bagging, checking, and customer service techniques.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Lifeguard
Lutherhill Ministries
08.2019 - 09.2019
- Ensured safety of all occupants in and around the pool area
- Kept the pool clean
- Conducted swim tests to ensure safety of those who entered the pool
- Conveyed rules and regulations to all who entered
- Monitored all who were present
- Communicated with supervisors and sta to ensure a satisfactory and safe experience.
Education
Partial Associates - Business
Blinn College
Brenham, Texas2020
Skills
- Customer Relations
- Retail Sales Customer Service
- Staff Training
- Microsoft Word
- Sales Expertise
- Stocking and Replenishing
- Active Listening
- Credit Card Payment Processing
- Understanding Customer Needs
- Cultural Sensitivity
- Time Management
- Reading Comprehension
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Additional Information
- Member of Mu Alpha Theta National Mathematics Honor Society
Timeline
Customer Service Representative
H-E-B Grocery
09.2022 - Current
Cashier
H-E-B
06.2022 - 09.2022
Cashier/Mentor
H-E-B
07.2020 - 06.2022
Lifeguard
Lutherhill Ministries
08.2019 - 09.2019
Partial Associates - Business
Blinn College
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