Treydon Miguel
Waimea,HI
Summary
Experienced professional with expertise in customer service and front desk operations. Proven track record in conducting account audits, managing guest billing, and performing accurate end-of-day reporting. Recognized for diligence, attention to detail, and strong teamwork skills.
Overview
9
9
years of professional experience
Work History
Night Auditor
Marriott
10.2022 - Current
- Manage overnight front desk operations, including check-ins, check-outs, and guest support.
- Complete daily audit procedures, balance accounts, and ensure financial accuracy.
- Provide personalized guest service and resolve concerns promptly.
- Prepare and deliver shift reports to management.
- Assist with reservations, wake-up calls, and concierge services.
Customer Service Representative
Enterprise Rent-A-Car
San Jose, CA
01.2019 - 01.2021
- Maintained high customer satisfaction by addressing needs and resolving concerns.
- Promoted loyalty through exceptional service and effective upselling.
- Managed rental agreements and ensured smooth transactions.
Tour Guide
Skyline Eco Adventures
Poipu, HI
05.2018 - 09.2018
- Delivered engaging and informative tours to groups.
- Ensured guest safety by identifying hazards and enforcing safety rules.
- Built rapport to create memorable guest experiences.
Assistant Accountant
Delucci Hawn LLC
San Jose, CA
01.2017 - 05.2017
- Improved accounting systems and processes.
- Maintained accurate financial records and documentation.
Education
High School Diploma -
Kauai High School
Lihue, HI12.2015
Business Administration - No Degree Earned
San Jose State University
San Jose, CASkills
- Night Audit & Financial Reporting
- Guest Service & Complaint Resolution
- Reservation & Front Desk Operations
- Upselling & Product Promotion
- Problem Solving & Creative Thinking
- Teamwork & Collaboration
Accomplishments
- Recognized for high guest satisfaction scores at Marriott.
- Successfully balanced complex overnight accounts with zero discrepancies.
- Commended for resolving customer complaints and ensuring repeat business.
- Achieved sales targets through upselling and product promotion.
Timeline
Night Auditor
Marriott
10.2022 - Current
Customer Service Representative
Enterprise Rent-A-Car
01.2019 - 01.2021
Tour Guide
Skyline Eco Adventures
05.2018 - 09.2018
Assistant Accountant
Delucci Hawn LLC
01.2017 - 05.2017
High School Diploma -
Kauai High School
Business Administration - No Degree Earned
San Jose State University
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