Heather Hahn
Los Angeles,CA
Summary
Dedicated and results-driven hospitality professional with extensive experience in front desk operations, night audit procedures, and customer service. Strong background in managing hotel reservations, guest relations and financial reporting with precision and efficiency.
Overview
15
15
years of professional experience
Work History
Night Auditor
The Georgian Hotel
02.2023 - 08.2024
- Managed nightly audit processes, ensuring accuracy in financial reports and daily transactions.
- Oversaw hotel inventory, room assignments, and guest accomodations to maintain smooth operations.
- Assisted guests with late-night requests, reservations, and service inquiries.
- Balanced cash drawers, reconciled receipts, and addressed financial discrepancies.
Front Desk Agent
The Georgian Hotel
10.2019 - 08.2024
- Provided exceptional customer service, ensuring seamless check-in/check-out experiences.
- Maintained guest records, processed payments and handled room reservations using Opera, Opera Cloud, and RoomKey.
- Answered guest inquiries via phone and email, assisting with room service, special requests, and issue resolutions.
- Trained and onboarded new front desk staff, ensuring adherence to service standards.
Founder & Editor
With Love Heather Jean
07.2016 - 06.2019
- Developed and managed engaging lifestyle content across Facebook, Instagram, Twitter & Tiktok.
- Conducted research and created compelling blog content, enhancing audience engagement.
- Utilized SEO strategies and keyword research to optimize content reach.
- Analyzed website analytics to track performance and improve user experience.
Social Media Manager
Buzzmeter : A Digital Marketing Agency
02.2012 - 07.2016
- Managed social media accounts for multiple clients, ensuring consistent brand messaging.
- Designed and executed digital marketing campaigns to boost engagement and reach.
- Collaborated with industry influencers to drive brand awareness and partnerships.
- Developed PR strategies that enhanced client visibility and customer engagement.
Stache Lifestyle Representative
Sony Music
04.2011 - 12.2011
- Promoted emerging artists through social media and event marketing.
- Engaged with fans and industry professionals to increase artist exposure.
- Attended concerts and events, reporting on artist performance and fan engagement.
- Compiled analytical reports on event impact for senior management.
Marketing Assistant
Muse Lifestyle Group
10.2009 - 04.2011
- Conducted outreach through social media to build community engagement.
- Generated leads through direct outreach and networking.
- Collected and analyzed marketing data to identify trends and opportunities.
- Created promotional materials to enhance brand visibility.
Education
Bachelor of Science - Marketing & Management
The Art Institute of California
Los Angeles01.2011
Skills
- Front Office & Guest Services
- Night Audit & Financial Reporting
- Reservations & Inventory Management
- Customer Service & Problem Resolution
- Social Media Marketing & Content Creation
- Staff Training & Onboarding
- Digital Marketing & Brand Engagement
- Organizational & Multitasking Abilities
Websites
Timeline
Night Auditor
The Georgian Hotel
02.2023 - 08.2024
Front Desk Agent
The Georgian Hotel
10.2019 - 08.2024
Founder & Editor
With Love Heather Jean
07.2016 - 06.2019
Social Media Manager
Buzzmeter : A Digital Marketing Agency
02.2012 - 07.2016
Stache Lifestyle Representative
Sony Music
04.2011 - 12.2011
Marketing Assistant
Muse Lifestyle Group
10.2009 - 04.2011
Bachelor of Science - Marketing & Management
The Art Institute of California
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