Trey Muston
Field Service Engineering Manager
Houston,Texas
Summary
With over 20 years of customer service experience, my passion for this field has grown stronger. Throughout my career, customers consistently praise me as the driving force behind their unwavering loyalty to the companies I have worked for. In my current role, I have gained expertise through hands-on experience and excelled in management. My exceptional problem-solving skills, rooted in a strong engineering mindset, enable effective troubleshooting of equipment and resolution of complex issues. Additionally, a strong work ethic and commitment to going above and beyond ensure optimal customer satisfaction.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
Work History
Service Manager
Hobré Instruments BV
The Netherlands/Houston
01.2020 - Current
- Supervised and directed US service team, ensuring efficient operations across the western hemisphere.
- Oversee employee drug testing and safety programs to ensure compliance with company and industry guidelines.
- Facilitated trade show sales efforts, customer dinners, and events to enhance business development.
- Negotiate Master Service Agreements, securing favorable terms.
- Maintain strong relationships with customers, ensuring satisfaction through clear communication, quick issue resolution, and reliable service delivery
- Coordinate team operations, including scheduling service visits, field assignments, and resource allocation, to ensure efficient and timely project execution
- Delivered on-site international technical support to troubleshoot and resolve advanced issues.
- Develop and implement strategies to improve team performance, service quality, and operational efficiency
International Field Service Engineer
Hobré Instruments BV
01.2019 - 01.2020
- Installed, maintained, and serviced Hobré equipment at customer sites worldwide
- Delivered technical training and support to customers, ensuring optimal equipment performance
- Collaborated with cross-functional teams to resolve complex issues and ensure customer satisfaction
Electronics Technician
Schlumberger Oilfield Limited
Houston, Texas
01.2013 - 08.2019
- Specialized in troubleshooting, testing, and maintaining electronic equipment for oilfield operations
- Collaborated with cross-functional teams to ensure seamless integration of electronic systems in field operations
Sales Account Representative
Canon USA
Houston, Texas
04.2012 - 12.2013
- Conducted research, prospecting, and client outreach to acquire new business and upgrade existing customers
- Prepared and delivered customized solutions and proposals to clients
- Built and maintained strong customer relationships to drive repeat business and upsell opportunities
Technical Service Engineer
Canon USA
Houston, Texas
04.2009 - 03.2012
- Transitioned to the service department to act as the technical sales point of contact for Houston customers, leveraging experience in both sales and service
- Installed, maintained, and troubleshot Canon equipment, including production-level high-volume printers, automation software, wide-format scanners/plotters, and medical devices
- Assisted the sales team with device upgrades by serving as a technical expert during sales cycles
- Supported advanced technical problems within the Houston and central regions, aiding technicians with troubleshooting and root cause analysis
Technical Service Specialist
Canon USA
Houston, Texas
12.2007 - 04.2009
- Maintained and troubleshot high-volume color and photo-quality machines, ensuring optimal performance
- Delivered excellent technical support to customers, resolving complex issues efficiently
Education
Bachelor of Science - Management
01.2007 - 05.2010
Associate of Applied Science - Electronics
01.2005 - 05.2007
High School Diploma - undefined
Skills
Scheduling and Project execution
Coordinating field service operations
Customer engagement
Trade shows
Troubleshooting
Maintaining electronic systems
Industrial equipment maintenance
Networking concepts
IT infrastructure
Conference Participation
Microsoft Office Suite
Certifications and skills
- CCENT, CCNA
- ATSP Level 3 (Association of Technical Service Professionals)
- IPC 610 Soldering and Electrical Assembly
- Lean Six Sigma yellow Belt (Schlumberger 6S Program)
- Radiation Level 2 Category 2 Certified,
- First Aid and CPR Certified,
- 5-time ASGMT (American School of Gas Measurement Technology) attendee and 2024 speaker
- 5-time ISHM (International School of Hydrocarbon Measurement) attendee
- 4-time AGMSC (Appalachian Gas Measurement Short Course) attendee
- Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Expertise in troubleshooting and maintaining electronic systems and industrial equipment
- Strong understanding of networking concepts and IT infrastructure(VM's, Coding etc)
- Strong understanding of industrial automation processes
- Skilled in scheduling and coordinating field service operations
- Experience in customer engagement through trade shows, events, and relationship-building activities
Affiliations
WCJC Electronics Advisory Board Committee
Timeline
Service Manager - Hobré Instruments BV
01.2020 - Current
International Field Service Engineer - Hobré Instruments BV
01.2019 - 01.2020
Electronics Technician - Schlumberger Oilfield Limited
01.2013 - 08.2019
Sales Account Representative - Canon USA
04.2012 - 12.2013
Technical Service Engineer - Canon USA
04.2009 - 03.2012
Technical Service Specialist - Canon USA
12.2007 - 04.2009
- Bachelor of Science, Management
01.2007 - 05.2010
- Associate of Applied Science, Electronics
01.2005 - 05.2007
- High School Diploma,