Summary
Overview
Work History
Education
Skills
Certification
Timeline
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TREYSHAUN DRAKE

Newport News

Summary

- Experienced IT Technician with strong background in cybersecurity, system administration, and network security.

- Proficient in peripheral repair, desktop support, and data recovery.

- Proven leadership in enhancing network efficiency and cybersecurity measures.


- Adapt at troubleshooting hardware/software issues and improving IT support processes. - Strong commitment to service excellence, currently pursuing advanced studies in Cybersecurity and International Studies.


IT professional with strong track record in technical support and system administration. Known for reliable problem-solving and effective issue resolution within dynamic team environments. Committed to leveraging technical skills and collaborative efforts to drive operational success and efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Technician

Old Dominion University
01.2020 - 05.2024
  • - Improved network efficiency by optimizing configurations and implementing updates.
  • - Reduced system downtime by proactively monitoring and addressing potential issues.
  • - Conducted regular cybersecurity vulnerability assessments and applied critical patches.
  • - Implemented data backup strategies for business continuity.
  • - Developed and documented standard operating procedures for consistent IT service delivery.
  • - Enhanced user experience by troubleshooting and resolving hardware and software issues.
  • Full-Time | 40 hours/week
  • Salary: $45,000/year

Restaurant Busser

Captain George's
05.2020 - 12.2021
  • - Cleared and sanitized tables and seating areas.
  • - Supported wait staff by maintaining supply stations and condiments.
  • - Transported dishware to kitchen and maintained cleanliness standards.
  • - Provided customer service support and helped maintain dining area operations.
  • Part-Time | 20 hours/week
  • Salary: $18.00/hour

Park Associate

Busch Gardens Williamsburg
01.2018 - 12.2020
  • - Assisted guests with directions and questions.
  • - Maintained park cleanliness and operational readiness.
  • - Handled minor technical troubleshooting for attractions.
  • Seasonal | 20-30 hours/week
  • Salary: $18.00/hour

Food Expeditor

Shrimp Shack
07.2019 - 07.2020
  • - Orchestrated kitchen workflow and delivery of dishes to customers.
  • - Reviewed food orders for accuracy and presentation.
  • - Assisted with order coordination between kitchen staff and waitstaff.
  • - Trained new team members in operational standards.
  • Part-Time | 25 hours/week
  • Salary: $18.00/hour

Education

Master of Science - International Studies

Old Dominion University
Norfolk, VA
05.2025

Bachelor of Science - Cybersecurity

Old Dominion University
Norfolk, VA
05.2024

Skills

  • - Cybersecurity and Network Security
  • - System Administration and Technical Support
  • - Data Recovery and Hardware Installation
  • - Desktop Technical Support and Help Desk Operations
  • - Application Support and Network Maintenance
  • - Technological Skills: Microsoft Windows Operating Systems, Networking Fundamentals
  • Hardware installation
  • Desktop technical support
  • Technical support
  • Software configuration

Certification

  • - Microsoft Certified - Windows Operating Systems Fundamentals, Networking Fundamentals
  • Granted by Microsoft, Norfolk, VA
  • Effective: 2020 - Present

Timeline

Restaurant Busser

Captain George's
05.2020 - 12.2021

IT Technician

Old Dominion University
01.2020 - 05.2024

Food Expeditor

Shrimp Shack
07.2019 - 07.2020

Park Associate

Busch Gardens Williamsburg
01.2018 - 12.2020

Bachelor of Science - Cybersecurity

Old Dominion University

Master of Science - International Studies

Old Dominion University

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TREYSHAUN DRAKE