Robert Campaign
New York,USA
Summary
Insightful and dedicated Senior Travel Coordinator with exceptional customer service, time management and problem-solving abilities. Accomplished in working with business and private clients. Sales-oriented and committed to client service and satisfaction. Well-versed in rules, regulations and best practices impacting different types of travel.
Overview
13
13
years of professional experience
Work History
East Coast Operations Manager
Altour Travel Group LLC
New York, NY
12.2020 - 08.2022
- Managed 17 agents throughout the East Coast
- Assisted agents with daily travel functions
- Mentored junior agents
- Approved time sheets, schedules, vacation time and payroll
Senior Travel Coordinator
Tzell Travel Group LLC
New York, NY
09.2009 - 04.2020
- Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
- Researched and created memorable and exquisite travel itineraries for high-level clients, celebrities, politicians and business executives.
- Communicated security issues and protocols to clients traveling to unstable countries or locations.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
- Aided senior leadership during executive decision-making process, and generated data reports to recommend corrective actions and improvements.
Education
Associate of Arts -
Kingsborough Community College of The City University of New York
Brooklyn, NY06.1988
Skills
- Travel arrangements
- Proficient with Sabre Reservation System
- International reservations
- High volume environments
- Relationship management
- Multitasking
- Problem resolution
- Collaboration
- Team management
Timeline
East Coast Operations Manager
Altour Travel Group LLC
12.2020 - 08.2022
Senior Travel Coordinator
Tzell Travel Group LLC
09.2009 - 04.2020
Associate of Arts -
Kingsborough Community College of The City University of New York