Trey Toms
Charlotte,NC
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Bringing 10+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs, and improvements. Offering a strong background in communicating with clients to foster loyalty and satisfaction. Passionate about Software Quality Assurance. Currently pursuing ISTQB certification.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead AV Coordinator
The New E
04.2021 - Current
- Increased weekly live viewership by 100% by creating marketing materials and editing and posting video clips from past events.
- Effectively use edited film and video clips, PowerPoint, and recorded music to enhance overall experience.
- In-depth knowledge of social media streaming platforms and video conferencing software on various operating systems. (YouTube, Facebook) as well as streaming software (OBS), Zoom, WebEx, ProPresenter, etc.
- Knowledge of and experience with video equipment and different computer hardware components and their functions. Ability to create and edit video presentations
- Ability to organize and lead media team, including recruiting volunteers, scheduling of responsibilities, and assuring adequate resources for effective worship services and special events.
- Managed office activities by maintaining communication between clients, tracking records filing all documents.
- Maintained continuous knowledge of current and newly developed industry technology, making proactive suggestions to improve AV offerings and strategies as well as providing technical support when needed.
Courier
Federal Express, FedEx
12.2019 - Current
- Able to maintain 98% attendance rate above required 96%
- Maintained 90% delivery service rate (Punctuality)
- Received award for 3 years of Safe Driving
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions
- Must have great attention to detail and punctuality
- Developed strong interpersonal and communication skills by interacting professionally with dispatchers, upper management, and peers
- Logged delivery information in tracking systems to enable real-time delivery status
- Properly documented all specimens received using Zebra-Leo
Information & Analytics Services
Atrium Health
05.2022 - 09.2022
- Monitored over 50 computers, networks, and network devices to resolve technical problems quickly.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Implemented, developed, and tested installation and update of file servers, print servers, and application servers.
- Designed and evaluated WAN and LAN connectivity technologies.
Physical Therapy Aide
Cleveland Physical Therapy Associates
07.2017 - 12.2019
- Improved patient muscle strength by 60% through progressive resisted exercise and re-education of balance reactions, walking, and daily living skills
- Provided treatment to patients suffering from sports-related injuries to prevent loss of sensitivity as well as mobility
- Conferred with staff to discuss and evaluate patient information for planning, modifying, and coordinating treatment
- Provided information to patients by answering questions and requests; allaying fears
- Educates patients by demonstrating proper use of equipment and exercise routines
- Maintains patient confidence and protects operations by keeping information confidential
- Coordinated daily activities of patients to support them in their individual care programs
Physical Education Teacher
Kings Mountain Middle School
08.2016 - 07.2017
- Assessed over 100 students' physical fitness levels and adjusted objectives according to successes.
- Complied with state and federal standards for physical fitness benchmarks and exercise programs.
- Taught physical education classes covering exercise strategies, sports, and safety.
- Utilized knowledge of biology, anatomy, and kinesiology to design safe and effective exercises.
- Collaborated with specialists to meet needs of at-risk and ELA students requiring extra support.
- Managed classroom behavior to maintain safe and orderly learning environments during physical activities.
Video Conference Technician
University Of North Carolina At Pembroke
04.2011 - 12.2015
- Performed systematic and high-quality diagnostic troubleshooting on over 20 video conference systems across campus
- Decrease video connection issues by10% by performing quality checks on systems regularly
- Repaired or adjusted to integrated audio-visual systems
- Created and maintained inventory of AV equipment and created documentation and instructions on proper usage.
- Maintained projectors and monitors and oversaw maintenance and repairs involving external vendors.
- Provided troubleshooting techniques in integrating professional audio/video systems.
- Performed tasks by using proper tools, materials, methods and safe practices in accordance with best industry practices.
Education
Degree - Exercise and Sports Science- Exercise Physiology
University of North Carolina
12.2015
Skills
- Microsoft Office 365
- Quality Assurance
- Complex Problem Solving
- Test Cases
- User Stories
- Verbal and Written Communication
- Software Testing
- Test Planning
- Scrum Methodology
- Agile and Scrum Environments
- Scrum Processes
- Atlassian JIRA
- Backlog Management
Certification
- Certified ScrumMaster, Scrum Alliance (CSM)- 1722558
- Jira Fundamentals, Atlassian
Timeline
Information & Analytics Services
Atrium Health
05.2022 - 09.2022
Lead AV Coordinator
The New E
04.2021 - Current
Courier
Federal Express, FedEx
12.2019 - Current
Physical Therapy Aide
Cleveland Physical Therapy Associates
07.2017 - 12.2019
Physical Education Teacher
Kings Mountain Middle School
08.2016 - 07.2017
Video Conference Technician
University Of North Carolina At Pembroke
04.2011 - 12.2015
Degree - Exercise and Sports Science- Exercise Physiology
University of North Carolina
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